I feel so sorry for the people who I’ve paid large amounts of money to this company for bikes. The service is among the worst I have ever heard of. I only ordered 2 inner tubes. One week has passed with no sign of despatch. The live chat team just spout the same lies over and over again. Can’t process a refund because that apparently takes a whole team of people and I can’t speak to a manager because there aren’t any of those. It’s so easy to get customer service right. Tredz is owned by the people who own Halfords. How can you run a business of that size and treat your customers so poorly? It seems the current directors have only been in charge for a couple of years? Perhaps there are too many holes for them to plug? Their strategy doesn’t seem to be working. I’ve only lost out on a small amount of money so can write it off if I need to but they must be raking it in by letting all of these other people down. Shame on you.