WORST company to deal with ever! I bought a bike worth £3695.00 and it arrived with some tools and battery pack missing which costs around £600 to replace. I have been calling them again and again every day for an update this week and each time i get told it is being escalated and they do nothing. Last supervisor bascially said we packed the item so it is not their problem. Mechanic checklist is also wrongly done - simply ticked lots of boxes but it is clear they have not done most of those checks, someone in Tredz or courier company TNT have done something wrong leaving me with a bike i cannot use until i shell out another £600 from my pocket, nevermind the stress and discomfort i am going through calling them and explaining the whole thing over and over again every day! I asked for full refund and they said we cannot refund because you dont have all the parts, wow! Will NEVER USE THEM AGAIN EVER!