I bought an e-cargo bike from Tredz through a cycle to work scheme for a total of £5,600 and a diamond rated lock to secure it. It started off pretty poorly when they couldn't secure a courier to deliver the bike on time and there was a substantial delay getting it sorted. Getting any communication on the status of the delivery was difficult too, so we had no idea what was going on. The bike finally arrived and we noticed some issues. The hex nuts securing the bucket to the frame had been overtorqued and rounded off so I had to remove them with a hacksaw to fit the rain cover, the rear mudguard fitting was snapped off and flapping around, the quick release handlebar stem was not greased so it doesn't move, and the rear wheel came off under torque, stripping off the frame fitting it was attached to. Very disappointed by the state of the bike to say the least, but I took it in for a service after doing 60 miles. The shop I had it serviced in was another e-bike provider and they found more issues with the assembly that, and I quote, "made it dangerous to ride" The assembly of this bike was literally a danger to the safety of the rider and its passengers (my 2 youngest kids) and I'm utterly disgusted it was assembled in such a poor manner that it could've caused serious injury. In addition to the above, the lock I bought to use the bike was not delivered, so I had to buy another lock to use it. It put me out of pocket over £100.