When the bike arrived I noticed it wasn't selecting gears properly and assumed it wasn't indexed correctly, when I tried to index them I couldn't get the chain onto the highest gear. After taking it to be serviced I was informed that the chain was too long, the front derailleur cable was the wrong one and the internal routing was really bad and causing the front derailleur to be incredibly stiff to move. The front derailleur was also missing the protective cover, the brakes missing the bleed nipple covers and the cable for the front derailleur wasn't polymer coated as the rear one was which also added to making the shifting terrible. After being told by Tredz that they would pay for this (I was told it would take a minimum 3 hour service at £80 but the rerouting would take most if not all that time), they then told me that because I did not inform them it would be more than £80 (how could I until the work had been done) they will not reimburse me for the full amount of £175. The customer service has been awful and I feel very let down, especially after paying the money I did for the bike in the first place and then it being set up so poorly. Would not recommend you buy from them.