Christian Keogh
Order a nukeproof scout from them £999 it costs and it was due to arrive on the 21st of June get a call advising it won't be here until 19th of July and its due to the supplier not meeting dates which I understand! But here we are on the 20th of July and still no bike I've been waiting and paying for 2 months now I call in and get an advisor called Paul (absolute disgrace to customer service) who lies to me over the phone when I ask for a manager his words were "we don't have a lot of staff in on a Saturday there are no managers in". Now let's get something straight there is always a manager on the floor of a call center unless they are on break so I call back and to my surprise I get Paul again and he says "oh I just spoke to you didn't I yeah? The manager is on a call at the minute" so you just lied to me over the phone and when I call him out on it and explain you can lose your job for lying to customers he hangs up!? I call through again and I explain my situation to another advisor a girl who's name I didn't get and she puts the phone down after telling me "19th is only the day that we were going to receive it" why do I need to know when a company is recieving my product that was the day you said I would have it? Not when you would get it! Disgusting service and the company is being reported for lying to customers
4 years ago
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