I used to have a good impression of Tredz based on past order history and used to go to their website first when looking for bike bits online, but they have been dreadful of late. 1) they have taken to advertising products for sale they haven't got in stock, and then back ordering them leading to protracted delays. 2) they have been nigh on impossible to contact either by phone or email when trying to discuss delayed orders. No response to an email in 3 days...45 min wait on the phone, listening to the same recorded message and no indication of how I was progressing in the queue. Back to looking to the other main online players first I guess, as I don't trust Tredz any more.