I purchased my bike as well as accessories from them. Before I placed my order, I checked with Customer service agent about whether the mudguards in my cart fit my bike or not. She confirmed with your tech team and told me they'd fit. I found out they didn't when I tried to fit them! What a waste of time?! Then I reached out to customer service team again on how to get it refund. What I have received is the worst service I have ever received! Not only I was questioned 'who would throw the package before you are sure it fits', but also I was threatened and told that your T&C requires the original packaging to be send for refund or exchange. Have you actually seen the packaging of mudguards SKS? The parts was packed in a sealed packaging which no way I can fit them without break the packaging. And it was not packed individually. It was packed along with the bike in a gigantic box. Why would I keep a huge box when I thought nothing would need to be sent back? At the end, I was told that not only I had to take my time off to go to the store to post the wrong parts back, but also I needed to purchase the new packaging from the store before I could send the wrong parts back. The agent made it crystal clear that he was doing me a favor by taking the parts back because of the T&C. In other words, I am supposed to waste my time on fitting the wrong mudguards and posting the parts back and bear the cost of the new packaging? I don't think so. If I had been given the right advice at the beginning, none of this would have happened, would it?