you are not gonna believe this but this is my experience with VERBAUDET my parcel never arrived after weeks of waiting and after I clarified that these clothes are for my coming-soon-baby they showed me no care no help : on 24-01-2018 I bought online all the needed clothes for my unborn baby on 26-01-2018 it arrived to the post in my country and the post man brought it on 29 january but as I am 9 month pregnant living in the forth floor when I got to the door I found the postman gone and I saw him in the van driving away ...I called the post they offered to do a second presentation and that second presentation never came ...I contacted the site, on the first email they were gentle and offered their appologies and they said they sent a mail for them to see whats the problem ....I explained that I am pregnant and I bought all my baby s stuff from their site ...days went by ...weeks went by I contacted them again ...and they said at this point what they can do is either they refund me or they send me another parcel ....I told them I prefer to send me another parcel ...but we found that most of the articles I bought are out of stock ! and just today 15-02-2018 , the post returned the parcel to the site so I contacted them and told them if they can resend me my parcel againand this is what he said :" Unfortunately it's not possible for us to send back an order. As I mentioned before, in order to take a better care of this situation call us on the phone number I sent you from 9am to 6pm (French time). " this is the thrird time he tell me call that number but that same phone number I tried countless of times to call there is ony a voice recorder and that every thing you need to know is on the site ! I am so frustrated that they did not care or appreciate all what I ve been through all the wait all the stress and they dont care about their customers ....