SHOCKING SERVICE WITH EVEN WORSE CUSTOMER SERVICES! Please read if you are even considering this retailer then don't! Had bought a watch for my brothers 21st present, 10 days in advance so should be fine to arrive in time. You would think... Have one email back saying order has not been processed properly so have to re do the order. Then re order and receive and email saying the order is being processed and will be delivered in 5-7 working days... Shoddy but fine at least he will get it! Then receive an order 1 WEEK later after no contact saying order can't be processed will be received by the 22nd of DECEMBER! His Birthday is this weekend you useless idiots! No apologies in any emails for the reschedule of service, no offer of discount, nothing! Follow this with a reply email saying I want a refund and that this service has been terrible, one of the worst I've ever experienced. To which is replied- "Perhaps you should control your disgusting tongue and then you will receive a better service, Our staff should not have to receive emails with such language. This is the last email we will respond to, any future emails will be junked" Kind regards Karen Tilbury Head of Client Services Well Karen, you should be fired! Hope this helps anyone thinking of using this retailer in the future, best paying more and receiving decent service.