Watches2U Reviews

1.68 Rating 57 Reviews
18 %
of reviewers recommend Watches2U
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Email, Telephone
Read Watches2U Reviews


0208 688 5748


PO Box 2041

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Anonymous  // 01/01/2019
I recommend anyone EXCEPT watches2u

I ordered a new dkny watch for my girlfriend for last Xmas. They shipped a faulty new watch to me, insisted I send back the watch from australia. They messaged me saying they would do a full refund as they couldn’t get hold of it anymore. I told them I was disappointed as I really wanted that watch so found it on another site and got it shipped.

The original watch arrived at watches2u and they repaired it (scratched the back in the process) and shipped it back, telling me through the courier company that I have a parcel being sent.

By this stage it was too late to stop the shipment and messages to them had them wash their hands of it saying “but you said you really wanted that watch”.

So typical of non existent Uk customer service. It’s now feb and I am left with selling a second watch as they only offered a partial refund.
Posted 1 month ago
Received a broken watch. Had to return it and was told it would be fully refunded. Bought same model from another company. They then repaired and sent back my original watch. Now will only partially refund my purchase.
Posted 2 months ago
Waiting on a refund for having to bring my brand new watch to get a battery in the shop....then go back and collect a pandemic....bought it to avoid shops in the first place, now they are ignoring my emails.
Posted 3 months ago
Missing customer care, long delivery, no information
Posted 4 months ago
They ripped me off and they are ignoring me. Listed there Item for 300 CAD and I paid 267.99 Pounds Sterling. When I emailed them about it they insisted that it’s the conversion of the currency. For the record 300 CAD IS 174 Pounds Sterling not 267.99. Ever since I mentioned that they stopped replying to my emails for a week now. Absolutely unacceptable and Hideous. unprofessional
Posted 5 months ago
I bought a watch for 200 euro and within a month broke . I returned the watch , and I sent them the proof but they refuse to respond or refund the money
Posted 8 months ago
I purchased a watch April 14th. I never received it. I have called and sent a lot of emails... and they do not give an answer!! I want my money back! Do not buy in the page! 0% trustful!!!
Posted 9 months ago
First time (and last for sure) I have used this Co. I ordered a simple 'Ice' brand watch for myself (I already own one - never a problem). I have been waiting indoors all day for it, finally when it comes I unpack it. It looks fine, then proceed to remove all the little tags. Then the small plastic disc between the winder and watch body and guess what : IT DOES NOT WORK. The second hand will not function, stuck. VERY Frustrating to say the least. I then have to go thru all the hassle of sending it back. Pathetic. You then have to print off a label: yep, my printer does not work now.
You ask Watches2U to print & post a label and they cannot bcos :they are working from home'. Pathetic - no printer at their homes ? I now have to hunt around for a Printer and request a refund.
I have a feeling the watch maybe a prior used one or worse maybe a fake watch. 'Caveat Emptor' - BUYER BEWARE OF THIS COMPANY. Very.
Posted 9 months ago
Totally not recommending to order anything from them.
They gonna just keep you money for week or two and cancel your order with no reason or word of explanation.
After raising a ticket, they just shut the ticket stating everything goes fine by their side and it's just your own fault.
Sick. This store is a e-market cancer.

Shop after posting negative review starts to reply on them with lies. Totally no will by their side to solve the issue. Instead - they choose war path, with customer posting lies.
Posted 10 months ago
Abysmal company. Good at selling and delivering quickly but absolutely dire if anything goes wrong. 5 month old Michael Kors watch died so contacted Watches2u who made it crystal clear they are not interested - they expect me to send the watch to the manufacturer myself otherwise if I send it to them (as Trading Standards & all legislation instructs) it will take an extra 4 - 6 weeks to get it repaired & that's on top of whatever time the repair takes.
Now, they inform me that due to Corona lockdown manufacturer is not taking repairs for the foreseeable future and I should be patient and keep contacting them myself to ascertain when repairs will recommence. In short, they refuse to replace the watch and they refuse to manage a repair and they expect me to 'be patient' and arrange repairs myself, ie. they don't want to know!
Posted 1 year ago
My watch broke after 10 months from the date of purchase.
I demanded a replacement.
Instead of replacing, the store unilaterally decided to repair the watch.
They sent a prepaid return label.
On the label, the sender address is incorrect.
I wrote about this in support to correct the address.
In response, we do not see a problem, send with the current label.
Then correspondence and altercation began.
Dumb tech support I have not seen.
If something happens with the parcel and it is not delivered, then it must be returned to the sender.
But how will she return to the sender if the sender’s address is incorrect?!?!
Disgusting service!
Order 960467, WS2TICKET066741
Posted 1 year ago
I ordered a watch from Watches2U early December so I would receive it in time for christmas. Six days later I received an email from them saying my order has been cancelled as they are out of stock. I was then refunded less than I paid for it initially. After 3 emails, I am still yet to get a response back from them. Would not recommend this company.
Posted 1 year ago
I ordered a watch from Watches2U early December so I would receive it in time for christmas. Six days later I received an email from them saying my order has been cancelled as they are out of stock. I was then refunded less than I paid for it initially. After 3 emails, I am still yet to get a response back from them. Would not recommend this company.
Posted 1 year ago
Appalling service. Can’t call them. Live chat ruse and unhelpful. Took my money and no correspondence back. Suspect they are a scam site.
Posted 1 year ago
Ordered two watches, they only sent one basically called a liar when I called immediately after I opened it! Doubt I will see the watch or a refund the customer service is appalling and not helpful. Steer clear!!
Posted 1 year ago
A truly great company. They sent me the wrong watch.
Of course now it's on me to send it back and wait another week to get my money back. They don't have this watch in stock anymore so it's my problem to find it elsewhere.

I do not recommend this company with all my heart. Their service is a joke. It's better to choose a different seller - save time and effort.
Posted 1 year ago
I wanted to recommend this shop, but finally I won't 😡, because...
After few previous successful transactions, the most recent order was totally disappointment. Despite of information, that watch is available, from one week to another delivery had been postponing.. Even when I was asked by watches2u for a little more patience, I agreed to wait 10 days more, unfortunately nothing has changed.. after more than 2 weeks later I decided to cancel the order. So, no order, no solution, just promised refund.. Such things shouldn't happen, so I decided to warn every of you interested in buying here..
Unfortunately, the watch was for the gift for birthday, so time counts..
Funny thing, that I found same watch with better price in local shop, so happily I will have promised gift for my wife's birthday on time.
Looks like it's lottery, if you get, what you bought.. :(
Posted 1 year ago
Ordered three watches over 2 orders orders arrived next day cannot fault them
Posted 1 year ago
useless , my order was cancelled because i pay by my card but want to be sended to different address, i don't understand why is day so big deal, just stupid. So in short there is no way to pay by any card because order will be cancelled.
Posted 1 year ago
I thought it was trustful but I really get disappointed when the item I ordered took months and after all they told me that it was returned and they have refunded my account, unfortunately, I think they fooled me because I have not seen any refund credited to my card .
Posted 1 year ago
Watches2U is rated 1.68 based on 57 reviews