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Watches2U Reviews

1.8 Rating 69 Reviews

19 %

of reviewers recommend Watches2U

Company Reviews

1.8

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone

Read Watches2U Reviews

Phone:

0208 688 5748

Location:

PO Box 2041
Croydon
CR90 9JW

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Watches2U 1 star review on 4th November 2020

Watches2U 1 star review on 4th November 2020

Watches2U 1 star review on 4th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A truly great company. They sent me the wrong watch. Of course now it's on me to send it back and wait another week to get my money back. They don't have this watch in stock anymore so it's my problem to find it elsewhere. I do not recommend this company with all my heart. Their service is a joke. It's better to choose a different seller - save time and effort.”

Posted 4 years ago

“Purchased a heavily discounted Krug Baumen watch. Which had a fake RRP of over £800, so was expecting a quality timepiece, but what I received was a watch in a very cheap plastic case the watch is very poor quality and should sell for no more than £10. Watches2U are very misleading, this really is a scam making people think they are buying a high end £800+ watch for around £50. Really don't know how they are getting away with this. Have reported to trading standards and the Advertising Standards Authority (ASA) since this is very misleading and illegal. Wachtes2U are also very rude on the telephone, telling me what do you expect for the price? and basically admitting RRP is over inflated and fake. Watches2U should not be allowed to trade. The RRP on these watches is fake!!!!”

Posted 6 years ago

“Buyer beware: Watches2u is an online business, they are also on Facebook with over 59,000 followers. They are a fraudulent company that send faulty items, when you ask for a refund they expect you to pay for return postage on the item before a refund is even considered, they then say they never received the return item and therefore you are out of pocket for the item as well as return post. They will block you from commenting and remove all negative posts and comments. BEWARE”

Posted 6 years ago

“They are fraudulent! They will pretend to send out an item to an incorrect address and claim that it is being returned to sender. They then ignore all emails regarding the item, dont allow for a refund. Stay clear of this company. It is a scam and PayPal is cracking down on it. They tried to claim they sent the item with a tracking number. The case was later reopened by Paypal as they realised the tracking number said return to sender. Stay clear at all costs”

Posted 6 years ago

“We ordered end of November. Item should have arrived 7th December. No word from them whatsoever so we chased them. Short sharp reply from them saying they won't be able to get it to us till NEXT YEAR! Disgraceful. What sort of company sells to customers clearly buying for Christmas without actually having any stock!! It was showing in stock when we ordered it. There is no way we'd have ordered it otherwise. But of course it's now too late to get one elsewhere. This is terrible & of course the company have offered us no compensation whatsoever. The best they have offered is to kindly give us our money back. DISGRACEFUL. They should buy one from another company who ACTUALLY HAVE STOCK and pay the difference in cost. 12/12 update. Due to my honest review, watches2u have cancelled my order, even though I haven't requested them to. So it seems watches2u doesn't tolerate honest feedback. I'm no solicitor but watches2u attitude to feedback seems a bit unfair & them cancelling ones order without the customers consent seems unfair also. So buy from watches2u at your peril.”

Posted 8 years ago

“I ordered order number 1572748, a Casio watch gb200, expecting it to be brand new. However, upon receiving it, I discovered it was far from new. The Casio box seemed convincing, but when I opened it, the time was already set to UK time. That raised suspicions. Then, upon inspecting the watch, I noticed the same deceptive tactics I've seen on eBay and other websites - a tag hanging from the wrist strap, creating the illusion of newness. What really disappointed me was the absence of the screen protector cover, something that comes with all new Casio watches. It was clear that this watch had been used and resold, which is completely unacceptable. This experience shattered my trust and confidence in your company. It's disheartening for people like me, who already have reservations about online shopping due to scams and frauds, to encounter such deceit. Watches2u, it's time to stop cheating your customers. I will be sharing this review on Facebook and other social media platforms to ensure others are aware of this experience. Clean up your business practices and regain the trust of your customers.”

Posted 8 months ago

“They ripped me off and they are ignoring me. Listed there Item for 300 CAD and I paid 267.99 Pounds Sterling. When I emailed them about it they insisted that it’s the conversion of the currency. For the record 300 CAD IS 174 Pounds Sterling not 267.99. Ever since I mentioned that they stopped replying to my emails for a week now. Absolutely unacceptable and Hideous. unprofessional”

Watches2U 1 star review on 4th November 2020

Watches2U 1 star review on 4th November 2020

Watches2U 1 star review on 4th November 2020

Posted 3 years ago

“I purchased a watch April 14th. I never received it. I have called and sent a lot of emails... and they do not give an answer!! I want my money back! Do not buy in the page! 0% trustful!!!”

Posted 3 years ago

“I ordered a watch from Watches2U early December so I would receive it in time for christmas. Six days later I received an email from them saying my order has been cancelled as they are out of stock. I was then refunded less than I paid for it initially. After 3 emails, I am still yet to get a response back from them. Would not recommend this company.”

Posted 4 years ago

“I wanted to recommend this shop, but finally I won't 😡, because... After few previous successful transactions, the most recent order was totally disappointment. Despite of information, that watch is available, from one week to another delivery had been postponing.. Even when I was asked by watches2u for a little more patience, I agreed to wait 10 days more, unfortunately nothing has changed.. after more than 2 weeks later I decided to cancel the order. So, no order, no solution, just promised refund.. Such things shouldn't happen, so I decided to warn every of you interested in buying here.. Unfortunately, the watch was for the gift for birthday, so time counts.. Funny thing, that I found same watch with better price in local shop, so happily I will have promised gift for my wife's birthday on time. Looks like it's lottery, if you get, what you bought.. :(”

Posted 4 years ago

“Scam, avoid at all cost. They cancelled the order more than a week after confirming the order due to ' stock unavailaiblity'. Whicn means they sell you an item and take your money, then they find out they dont have it in stock!! One monst passed, and Im still chasing for a refund. They say they refunded me but still failing to provide any proof of the refund so I can follow it up with the bank. The customer support team is so rude, they asked me to use the auto order cancellation email as a proof of refund!!”

Posted 5 years ago

“Do not buy from them. I bought a watch as a Christmas present looked fine on inspection, but is not working.they refuse to refund or replace as I am outside the return period by a few days. In my view repairing a brand new unworn watch is not acceptable. Check your watch very carefully if you decide to buy.”

Posted 6 years ago

“Dear potential Watches2U Customers, Do not use this service. Watches2U is not a reputable or honourable business. I had not previously heard of Watches2U before placing an order for a Daniel Wellington watch. I paid extra for expedited shipping as I needed the watch as a gift for a loved one. Watches2U took my money (for an item they claimed to have in stock) and then bombarded me with promotional emails. A week later, Watches2U sent me a generic, unapologetic email cancelling my order. The email contained grammatical errors and stated several generic reasons why my order may have been cancelled, before stating that Watches2U had no stock. I have since learned that this is a common Watches2U practice – Watches2U will take your money before they even check whether they have the item in question. Later on, they will send you a generic email that appears to have been written by a child, which barely explains their poor conduct. Once again, do not use this service.”

Posted 7 years ago

“SHOCKING SERVICE WITH EVEN WORSE CUSTOMER SERVICES! Please read if you are even considering this retailer then don't! Had bought a watch for my brothers 21st present, 10 days in advance so should be fine to arrive in time. You would think... Have one email back saying order has not been processed properly so have to re do the order. Then re order and receive and email saying the order is being processed and will be delivered in 5-7 working days... Shoddy but fine at least he will get it! Then receive an order 1 WEEK later after no contact saying order can't be processed will be received by the 22nd of DECEMBER! His Birthday is this weekend you useless idiots! No apologies in any emails for the reschedule of service, no offer of discount, nothing! Follow this with a reply email saying I want a refund and that this service has been terrible, one of the worst I've ever experienced. To which is replied- "Perhaps you should control your disgusting tongue and then you will receive a better service, Our staff should not have to receive emails with such language. This is the last email we will respond to, any future emails will be junked" Kind regards Karen Tilbury Head of Client Services Well Karen, you should be fired! Hope this helps anyone thinking of using this retailer in the future, best paying more and receiving decent service.”

Posted 7 years ago

“they got my money ,then 2 weeks later told me my watch was not in stock , and to pick another , I did , again not in stock after , 4 other picks, all not in stock....I asked for a refund.... and guess what? I should receive my refund in 60 days... can you believe that 60 days I since purchased the watch from another site no problems at all plus if I want a refund they informed me 2 days max stay away from topwatches2u john Holman California usa”

Posted 8 years ago

“Save your money and time. They are very unprofessional and sell pawn watches . You will know by visiting there webiste. They have carefully written terms and condition that would protect them when you try to return the refurbished watches. They are group of people selling watches from their homes. Dont even consider Watch2u to purchase anything.”

Posted 8 months ago

“WATCH BROKE AFTER 3 MONTHS. IT HAS A 3 YEAR WARRANTY. THEY DON'T COVER THE BATTERY Or the bracelet etc IN SMALL PRINT!! GO ELSEWHERE.”

Posted 1 year ago

“I believe the watch they sent me was not only the incorrect size and style I believe it to be a fake. I Purchase the same bulova style watch for myself because it's what I like. This watch isn't even remotely as shown in the photo and I would bet dollars to donuts it's a fake. Feels tinny weird markings on the back. Now comes the hassle of getting a return Authorization and refund. For those that got their watches right away this one took over 33 weeks to arrive good luck but I don't recommend this company”

Posted 1 year ago

“Watches 2U is a Scam website. I was tricked with the bait and switch con game. I ordered Serengeti sunglasses . Worth $290 cad , the bait was the sunglasses. I received a cheap child watch worth $12 at the most . A watch you get a drug store for a child. That was the switch. Be warned.”

Posted 1 year ago

“Wish I had read these reviews before purchasing my watch from this company. Watch did not work out of box . An embarrassing birthday present from my partner. Thought I had used this company before …. I hadn’t. Never had this problem for other online retailers. Not answered my email. Poor service. Never use them again.”

Posted 1 year ago

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Watches2U is rated 1.8 based on 69 reviews