Rude Attempted to order a radley watch online but as the payment was going through I ended up getting an error message. Checked my bank and payment had been taken but I hadn't received an order confirmation. I rang them and spoke two quite abrupt ladies who told me they would refund the payment but wouldn't order the watch for me. I'd have to wait for the refund which would be within 48hrs and reorder. When the refund didn't come through as expected I emailed asking again for either a refund or the watch and received what I feel was a really rude response. I've copied and pasted it here. We returned the payment YOU sent us as confirmed in 2/11/17. I suggest you take this up with your bank as we have returned it. Didn't even address me by name! This apparently was from the director of client services. Glad now the order didn't go through now and I certainly would not recommend them as if you have a problem, this is the response you can expect.