Abysmal company. Good at selling and delivering quickly but absolutely dire if anything goes wrong. 5 month old Michael Kors watch died so contacted Watches2u who made it crystal clear they are not interested - they expect me to send the watch to the manufacturer myself otherwise if I send it to them (as Trading Standards & all legislation instructs) it will take an extra 4 - 6 weeks to get it repaired & that's on top of whatever time the repair takes. Now, they inform me that due to Corona lockdown manufacturer is not taking repairs for the foreseeable future and I should be patient and keep contacting them myself to ascertain when repairs will recommence. In short, they refuse to replace the watch and they refuse to manage a repair and they expect me to 'be patient' and arrange repairs myself, ie. they don't want to know!