If customer service were a joke, Zoo Plus would take the stage.

My cat needs medical food that has been ordered, but yet again not delivered (not even close to the date it should)
They know that their delivery partner DPD is one of the most criticized companies, but they continue to work with them at the expense of their customer.

I hope you are all happy at Zoo Plus, as I am not sure where or how I will get the food that was much needed and the order was pre-planned. The only issue in my plan was your lies about the standard delivery period as well as not responding to my emails. (4 emails with just two simple questions: when is the package going to be delivered / is DPD going to deliver it to my door step as it STATES ON THE RECIPT)

It a shame people have to depend on a company with no values, so you can go scratch that of your website along with the standard delivery policy you do not respect.

FWI- they have probably purposely “lost” my package when I inquired about it because I live in the Old Town of Dubrovnik, where the delivery vehicle cannot come close to the house, but somebody who is paid for the job has to walk a WHOLE 6 minutes to get the package here.

Also, I’m a female and weigh 55kilos and carry that same 10-15 kilo package to my house because Zoo Plus just refuses to deliver (not the package- the promises)
Posted 2 months ago
Zooplus is rated 4.35 based on 108 reviews

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Alice, Customer Support

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