Zooplus Reviews

Name: Zooplus
Address: -, - -, Munich
Rating: 3.86

3.9 Rating 140 Reviews

71 %

of reviewers recommend Zooplus

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3.9

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Courier

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Zooplus 1 star review on 31st December 2024

Stamatis Pavlis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a loyal customer for more than 3 years , with regular expensive orders. Twenty packages of food (the expensive ones) from the last order arrived spoiled. The food had a terrible smell and was not fit for consumption. The delivery was delayed (this was not zooplus fault), the package was in transit for more than seven days, during a period when outdoor temperatures exceeded 37-38°C. Still - the courier claimed that there was no indication on the box that the contents were perishable, and the package did not contain inside any insulated packaging or cooling materials that could have helped maintain an adequate temperature for the products during transportation. I made a claim on zooplus website (there is no telephone number to discuss with them) - no answer from them. I wrote an email directly to them - no answer. I made a comment under the respective product , they deleted. Very disappointing how they are treating the customers . Would be professional to reply to the claim, take the product back and return the money (or replace the products). But no word from them. Now I m preparing the claim to the National Customer Protection Authority, I m going to go to the ANPC office with damaged product sample to show them how the product smell :) .”

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Posted 1 month ago

“Brilliant product - a renal diet my dog will actually eat. I have only once had to contact customer services (yes the packaging can be easily damaged by the delivery process), I was informed in less than 24 hours that I was being sent replacement food which then arrived 3 days later. I cannot offer anything but praise. I sometimes think people forget that we are all at the mercy of the delivery companies and perhaps they should arrange their own couriers - see how that works for them!”

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Posted 8 months ago

“What a waste of my time and money. Still waiting on my nxt day delivery, never arrived 6 days later still waiting. So many excuses but the items still haven’t been shipped!!!!!!!!! Don’t touch this company with a barge pole”

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Posted 1 year ago

“Servicio de logística pésimo y atención al cliente peor. Tardan unos once días de media en enviar el pedido. Ellos indican de 2-4. Por mi parte no vuelvo a comprar en esa tienda. Tres oportunidades les he dado.”

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Posted 1 year ago

“Zooplus te rog schimba firma de curierat,nu se poată sa ajungă comanda după o săptămână. Cred ca a fost ultima data când am comandat de la voi.”

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Posted 1 year ago

“Zeer teleurstellende ervaring – bestelling verkeerd afgeleverd en geen verantwoordelijkheid genomen Ik heb onlangs een bestelling geplaatst bij Zooplus met duidelijke instructie om het pakket te laten afleveren op mijn huisnummer (30). Tot mijn verbazing is het pakket bezorgd op een ander huisnummer dat zelfs niet bestaat in mijn straat. Na meerdere meldingen hierover bij de klantenservice, is er simpelweg besloten om hier niets mee te doen. Ook niet nadat ik expliciet mijn beklag heb gedaan en meerdere keren heb benadrukt dat het afleveradres correct was ingevuld als huisnummer 30. Wat ik extra kwalijk vind, is dat ik nooit toestemming heb gegeven om het pakket elders af te leveren. Als Zooplus of hun bezorgdienst ervoor kiest om dit tóch te doen, dan horen zij daar ook de verantwoordelijkheid voor te dragen. In plaats daarvan wordt de schuld gewoon bij mij als klant gelegd. Kortom: geen service, geen oplossing en vooral geen verantwoordelijkheid. Erg jammer, want ik was voorheen een tevreden klant – maar na deze ervaring niet meer.”

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Posted 1 year ago

“Excellent condition for my products. Very fast delivery.”

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Posted 1 year ago

“The experience itself becomes irrelevant when the details are ignored. In many companies of this level, the buyer is seen as a mere anonymous figure, lost in a vast crowd of consumers. Whether a customer has a complaint or not doesn't really matter, and this reflects a complete lack of respect for those who have actually contributed to the company's success—the buyers. The effort to show respect or empathy toward the customer is almost nonexistent. The message conveyed is clear: if you like it, fine; if not, find other shopping options. The company adopts this attitude because it relies on having enough customers to make the loss of one insignificant. This mindset completely disregards the idea of building personalized relationships or customer loyalty. Unfortunately, this approach is not unique. Many companies only pretend to care without genuinely addressing the needs of their customers. The fundamental issue is that few people today understand a crucial principle: true differentiation does not show when everything is going well but in moments of crisis. How a company handles challenges and treats its customers in such situations truly defines its value and integrity.”

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Posted 1 year ago

“136€ for a cat house and I received it broken”

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Posted 1 year ago

“A fuir absolument. Même si les prix sont très attractifs, quand il y a un problème, (ET IL Y EN A!), le service client est inexistant. Le 19/05/2024, ils se sont trompés dans ma commande, nous sommes le 08/08/2024 et ils n'ont toujours pas régularisé la situation. Je passe de personne en personne pour trouver la solution! Zooplus rejete systématiquement la faute sur autrui (moi, le transporteur, Paypal,...). En attendant on me réclame de l'argent pour une commande que je n'ai pas faite!”

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Posted 2 years ago

“10+ days delivery, really????”

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Posted 2 years ago

“This is a fantastic company my orders are usually delivered very fast ( had a couple take a few days longer but we can't blame zooplus because they send there orders it's usually the couriers fault ) they have a fantastic reward program so you get free gifts and sometimes they pop a freebie in with your parcel. They try to keep prices fair and offer free delivery. I highly rate this company.”

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Posted 2 years ago

“Terrible webb site every time I want to order I have problems what a shambles”

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Posted 2 years ago

“Servicio muy decepcionante por parte de zooplus.es. Ahora estoy en el tercer día de la entrega prometida. El mensajero elegido, Paack, dijo que la entrega fallida del día 1 se debió a un problema de logística. El día 2 fue una dirección incorrecta pero la dirección era correcta y nadie me llamó por teléfono para aclararme. Nunca antes había tenido problemas para realizar pedidos en zooplus.es, pero no utilizaron Paack, que me ha prestado un servicio muy pobre en esta ocasión. Además, la herramienta de seguimiento de Paack no es buena y no permite contactar con el mensajero. Very disappointing service from zooplus.es. I am now on the third day of promised delivery. Their chosen courier, Paack, said the failed delivery on day 1 was a logistics problem. Day 2 was an incorrect address but the address was correct and nobody telephoned me to clarify. I have never had a problem ordering from zooplus.es before but they did not use Paack, who have provided a very poor service on this occasion. Furthermore, Paack's tracking tool is not good and does not allow you to contact the courier.”

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Posted 2 years ago

“Awful service! Package never arrived and they don’t want to give me a refund. I’m still questioning if they are a scam company or an actual real entity.”

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Posted 3 years ago

“Rated 5 out of 5 stars Updated 10 hours ago Review removed Excellent customer service Having bought from this company for the first time in June this year for the prescription diet food for my cat, was delivered the next day. I was so impressed by the quickness my order so I did make another order for my cats prescription diet food on the 6th July which was delivered the next day.”

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Posted 3 years ago

“DISASTROUS CLIENT SERVICE. Apparently there was still an old address in the Zooplus system, while I had moved to another country. It was not made clear during the process of ordering my cat food, where the order was going, it just asked whether the bill and order had to be sent to the same address, which I confirmed. I only discovered that the order was going to the wrong address AFTER it had been placed. I contacted the company within minutes, but they refused to do anything at all and basically told me to sort it out myself. This is not customer service! A decent company like Amazon will let you cancel or change if there is a clear error. My order is now going to the wrong country, 130 km away. What a disastrous company! I WILL NEVER ORDER FROM THEM AGAIN.”

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Posted 4 years ago

“Danke an das Geschäft für die Rabatte und den Berater für die Hilfe bei der Auswahl”

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Posted 4 years ago

“Não recomendo. Pedi a devolução de alguma mercadoria; marcaram dia para recolha, não apareceram. Informei por email, tal facto mas nunca mais dão resposta.”

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Posted 4 years ago

“Excellent well priced service, quick delivery”

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Posted 4 years ago

Zooplus is rated 3.9 based on 140 reviews