Zooplus Reviews

Name: Zooplus
Address: -, - -, Munich
Rating: 3.93

3.9 Rating 135 Reviews

73 %

of reviewers recommend Zooplus

Company Reviews

Questions

Metrics

3.9

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Zooplus 1 star review on 31st December 2024

Stamatis Pavlis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent condition for my products. Very fast delivery.”

Helpful Report

Posted 3 months ago

“This is a fantastic company my orders are usually delivered very fast ( had a couple take a few days longer but we can't blame zooplus because they send there orders it's usually the couriers fault ) they have a fantastic reward program so you get free gifts and sometimes they pop a freebie in with your parcel. They try to keep prices fair and offer free delivery. I highly rate this company.”

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Posted 1 year ago

“Rated 5 out of 5 stars Updated 10 hours ago Review removed Excellent customer service Having bought from this company for the first time in June this year for the prescription diet food for my cat, was delivered the next day. I was so impressed by the quickness my order so I did make another order for my cats prescription diet food on the 6th July which was delivered the next day.”

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Posted 1 year ago

“Excellent well priced service, quick delivery”

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Posted 3 years ago

“I had bought extra 12kg bags of low fat dry dog food for my large dog because of covid-19 and Brexit, unfortunately my dog has died of pancreatitis and Zooplus has agreed to take back the last five bags and refund me. That is what you call customer service. I have bought different items from them and would recommend them”

Helpful Report

Posted 4 years ago

“Fabulous service and quick delivery. Nice surprise present for Dodger (lasted 5mins with Dodger the Jack Russell). Would not hesitate to use again and recommend highly. Mary Whelan, Benidorm.”

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Posted 4 years ago

“Great, affordable, reliable”

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Posted 4 years ago

“I have been a Zooplus customer for many years, and find they give a ABSOLUTELY FANTASTIC SERVICE 100% Excellent prices, even cheaper with the discount option, prompt delivery service, I’ve never had a problem, Customer service were very helpful and considerate when i let them know I had to have Ben my lovely Golden Retriever aged 13 1/2 years put to sleep. Well done Zooplus !!!”

Helpful Report

Posted 5 years ago

“Just want to commend Zooplus for how brilliant they have been with my recent order. I was given the complete runaround with Yodel on the delivery of my dog's food (a special diet which is the only food he can eat!). Zooplus were amazing and sent a re-order which arrived in 2 days with DPD, even in these current circumstances! They are so lovely to deal with too! Can't thank them enough!”

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Posted 5 years ago

“Zooplus are fantastic. Nearly always arrives next day and very well packaged.”

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Posted 5 years ago

“Great and fast service to order all pets accessories. Thanks”

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Posted 5 years ago

“Excellent prices and delivery service highly recommended”

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Posted 6 years ago

“Brilliant choice for pet lovers, easy to find exactly what I wanted for our foster cats. Delivered in no time at all and well packed.”

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Posted 6 years ago

“Great items at great prices. And fast on delivery.”

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Posted 7 years ago

“They give the best prices on dog food, the delivery is very quick and the service first class. I accidentally ordered the wrong dog food last time and they exchanged it without any question, still with free delivery and collected the wrong bag.”

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Posted 7 years ago

“Very good prices here at zooplus and a huge range of food, toys and accessories. Fast delivery options available for only a small amount more. I like that you can choose the carrier between DPD and Yodel, as for me DPD are always more efficient, so I know exactly when my parcel will arrive. Points system available also which is great, as well as points for referring a friend.”

Helpful Report

Posted 7 years ago

“The best price around for James wellbeloved. Quick delivery too”

Helpful Report

Posted 7 years ago

“Great prices - we get our cat food in bulk from them and it saves us a small fortune! Really quick shipping too (free over £50), and the loyalty scheme is an extra bonus :)”

Helpful Report

Posted 7 years ago

“Always a super selection; well packaged and quick delivery on all items! My go-to pet product store - thank you!”

Helpful Report

Posted 7 years ago

“I've used Zooplus for years. Often have bulk food on special offer. Cheap and efficient. I use the savings plan which is worth it if you order relatively often. I recommend choosing DPD over Yodel for delivery.”

Helpful Report

Posted 7 years ago

Zooplus is rated 3.9 based on 135 reviews