My order was delayed because of the damage in transit.received it two weeks later the same damaged parcel... This a joke seriously... Not ordering from them ever again. You pay 14£ delivery charge and that's what you get
Jurgita
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My order was delayed because of the damage in transit.received it two weeks later the same damaged parcel... This a joke seriously... Not ordering from them ever again. You pay 14£ delivery charge and that's what you get
Jurgita
More Photos & Videos
We were using zooplus for several years, from two countries, and all was well.
Recently, however, we bought two bags. The dogs struggled with the first one, so, thinking they probably got bored, we opened the other after some 1.5 month. It was MOULDY. Covered in fungus, reeked, and was repulsive.
To our complaint - first in years mind you, we don't complain about just anything - we heard it was our fault for not storing it properly (??! sealed, inside the house? Seriously?!), and zooplus thinks there's nothing they can do.
Well then, zooplus, we won't be bothering you ever again.
“I have been a Zooplus customer for many years, and find
they give a ABSOLUTELY FANTASTIC SERVICE 100%
Excellent prices, even cheaper with the discount option,
prompt delivery service, I’ve never had a problem,
Customer service were very helpful and considerate when
i let them know I had to have Ben my lovely Golden
Retriever aged 13 1/2 years put to sleep.
Well done Zooplus !!!”
“Just want to commend Zooplus for how brilliant they have been with my recent order. I was given the complete runaround with Yodel on the delivery of my dog's food (a special diet which is the only food he can eat!). Zooplus were amazing and sent a re-order which arrived in 2 days with DPD, even in these current circumstances! They are so lovely to deal with too! Can't thank them enough!”
“They give the best prices on dog food, the delivery is very quick and the service first class. I accidentally ordered the wrong dog food last time and they exchanged it without any question, still with free delivery and collected the wrong bag.”
“Very good prices here at zooplus and a huge range of food, toys and accessories. Fast delivery options available for only a small amount more. I like that you can choose the carrier between DPD and Yodel, as for me DPD are always more efficient, so I know exactly when my parcel will arrive. Points system available also which is great, as well as points for referring a friend.”
“Great prices - we get our cat food in bulk from them and it saves us a small fortune! Really quick shipping too (free over £50), and the loyalty scheme is an extra bonus :)”
“I've used Zooplus for years. Often have bulk food on special offer. Cheap and efficient. I use the savings plan which is worth it if you order relatively often. I recommend choosing DPD over Yodel for delivery.”
“Excellent products, superb customer service and very good prices for quality branded dog food, including natural raw meat and chews. Highly recommended”
“My favourite pet website, used them for years never had any problems, with items, delivery etc. Loads of choice & always good offers on, Freebies with your points collected. Highly Recommend Zooplus.”
