Zooplus Reviews

Name: Zooplus
Address: -, - -, Munich
Rating: 4.04

4.0 Rating 129 Reviews

76 %

of reviewers recommend Zooplus

Company Reviews

Questions

Metrics

4.0

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible webb site every time I want to order I have problems what a shambles”

Helpful Report

Posted 5 months ago

“mY parcel was delivered this morning by Yodal, I was out and the parcel was left near my front door in heavy rain, It was sodden and falling apart. There were 5 large boxes of cat food , there should have been 6 , but the 40 cachets that should have been in the 6th had been thrown in individually, no sign of any box. Luckily I came home in time for the boxes containing cachets not to be too wet . I have complained to Yodal . Two metres from my front door was an open door into a dry garage. The parcel should have been left there. I'm very dissatisfied with the parcel with loose contents and delivery service. ,”

Helpful Report

Posted 4 years ago

“I have made 3 orders through zooplus. 1st order was fine, second was never delivered or procesed and third time - likely final time 3 orders were processed although website stated that they were not. I contacted customer service and simply not very helpful cancelled all orders even though I started I wanted the items but only one of each.”

Helpful Report

Posted 4 years ago

Zooplus is rated 4.0 based on 129 reviews