My order was delayed because of the damage in transit.received it two weeks later the same damaged parcel... This a joke seriously... Not ordering from them ever again. You pay 14£ delivery charge and that's what you get
Jurgita
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My order was delayed because of the damage in transit.received it two weeks later the same damaged parcel... This a joke seriously... Not ordering from them ever again. You pay 14£ delivery charge and that's what you get
Jurgita
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We were using zooplus for several years, from two countries, and all was well.
Recently, however, we bought two bags. The dogs struggled with the first one, so, thinking they probably got bored, we opened the other after some 1.5 month. It was MOULDY. Covered in fungus, reeked, and was repulsive.
To our complaint - first in years mind you, we don't complain about just anything - we heard it was our fault for not storing it properly (??! sealed, inside the house? Seriously?!), and zooplus thinks there's nothing they can do.
Well then, zooplus, we won't be bothering you ever again.
“mY parcel was delivered this morning by Yodal, I was out and the parcel was left near my front door in heavy rain, It was sodden and falling apart. There were 5 large boxes of cat food , there should have been 6 , but the 40 cachets that should have been in the 6th had been thrown in individually, no sign of any box. Luckily I came home in time for the boxes containing cachets not to be too wet . I have complained to Yodal . Two metres from my front door was an open door into a dry garage. The parcel should have been left there.
I'm very dissatisfied with the parcel with loose contents and delivery service.
“I have made 3 orders through zooplus. 1st order was fine, second was never delivered or procesed and third time - likely final time 3 orders were processed although website stated that they were not. I contacted customer service and simply not very helpful cancelled all orders even though I started I wanted the items but only one of each.”
