My late mother passed away last Sept and at that time her investment account was frozen. As an executor of her will I had to provide grant of probate and other ID and a nominated bank account for my mothers funds to go to. All wee sent mid Mar 2022. In short nothing happened. after several weeks I started ringing to find out what the problem was. Just ringing is a painfully slow experience. Each time I rang I was assured the "operations team" would sort things and get back to me within 48hrs. What a joke...... I rang 4 times over a 6 week period and went through the same BS.... Eventually I asked to speak to a supervisor and was tole they were in a meeting but would call the following morning. Did they ring ? Of course they did not. I was an early investor with zopa on their peer to peer platform and always had good service but this new iteration of zopa is a joke. Eventually my mothers funds were released but the last thing you need when dealing with a deceased estate is incompetence from the very people that are duty bound to help you. Would I recommend zopa ? Absolutely not.......