I ordered on Dec. 5th. Received notifications saying my order was shipped by the 14th which i later found out it was untrue. I could not get through by phone. I repeatedly got automated responses when messaging them. I finally got a response from a real person after multiple messages & resorting to being rude. I received 2 of the four glasses AFTER Christmas, the decanter over a week later, and FINALLY over a month past the original order date, I received the final two glasses. The product is good, but the fact that I was continually lie to regarding the delivery times and then the actual fact that it had been shipped when it clearly had not been is why i will NEVER order or recommend this company.