I ordered a gift for my husband- the Personalized Multi-Tool Pocket Knife. When ordering I selected the design "Always & Forever" and on line two put our names. On review it showed both the phrase (on line 1) and our names (on line2). However, when I received it the item only had our names on it. When I contacted customer service about the issue I was told that there was nothing they could do- i was wrong when I ordered the item in selecting the design "Always & Forever" was the name of the item... however this was not clear when ordering as it showed both engravings on the knife when ordered.