First off, I was very impressed with the service and the receiving of the rush order I made. That being said the fifteen items ordered were not individually wrapped and the delivery box was torn and crumpled. The items did not look like the photos online as the wood color was not consistent with each item, the engraving was also not bold enough to read unless up very close and in perfect lighting, and the quality of the items were definitely subpar, especially for the price. They will not last for a normal period of time with basic use. I would not buy from here again.