After several years of friendly , helpful service I was moving house and renting for the first time so only needed contents insurance. I spoke to ' James ' who got thoroughly mixed up and didn't seem to know what he was talking about . He said , I seem to remember, that Towergate, a specialist park home insurer ,would keep charging me the same until next November when I could then have contents only . I tried to tell him it didn't work like that but got nowhere . Eventually after we had moved , I spoke to a lady who sorted things out but I had been refunded money which I had to send back to you . It was a mess . Although I am with you still , I won't be next year .