After using yourselves for my own insurance for years I contacted on behalf of my husband for the first time this year. In the first instance he was posted out the insurance documents for a completely different person and when the policy documentation did arrive it failed to include the statement needed for signing together with the prepaid envelope. After this we then received a letter to ask why hadn't we sent proof of any no claims when I had already explained previously that the broker wouldn't release this as his old policy on a different vehicle had not yet expired and we would forward it to you within the next two months. When I contacted I had to explain all this again and ask why I had still not received the form for signing for his policy. We finally received this in the post only to receive another letter some two weeks later saying if we did not provide proof of no claims within 7 days it would be too late to include them on the policy. To say the errors have been extremely tiresome in what should have been a very simply process is an understatement. When I finally spoke to someone else regarding the no claims 'issue' and to see whether the insurance company would wait to receive his no claims once his other policy ends I was told that I would need to wait over the weekend for recordings to be replayed to determine what had been spoken about previously. This was absolutely fine. I missed a call on the following Monday and when I phoned back I was just told it had been decided it was acceptable to wait for the proof of no claims until x date. The general tone however was that this was all a bit of an inconvenience to the person and I felt yet again very disappointed at the standard of service. It had of course been a huge inconvenience to me from start to finish. I have felt very disappointed after so long of good service and because I do prefer to use a broker when possible.