I use A-Plan so I do not have to look on price comparison sites for the best (not cheapest) quote. In your letter this year you said as you have been with us for a while you may find cheaper insurance elsewhere. I therefore looked elsewhere and found cheaper and acceptable insurance elsewhere. When I told you then you reduced my quote to an acceptable amount. What a waste of my time. Why use you if I still have to spent time on price comparison sites? I thought this was the whole point in using you. You have lost my confidence in the service you provide.