Made an online order for 50th birthday gift with no problems. After 4 days gift had not been received, phoned A1 for feedback and was told order had not gone through the system? Order re submitted and 7 days later still not received?? Another phone call reveals once again order did not proceed even though it was manually submitted by girl in office. Apologies from A1 and order submitted a 3rd time, this time successful but still took another 5 days to reach the required person. No apologies from A1, no feedback during the problems, if I had not phoned as to why we had not received the gift I would still be waiting. Would NEVER use this company again.