To be honest, I cant really rate this service since I still haven't had my item delivered. I ordered it last Friday via internet , I haven't received a email confirming my order,(only a reference number was shown at the end of my purchase, which I have as proof) I have had money taken from my bank account for the item, and the only contact I have had from this company was to rate their service! I have just read that I now have to check with my local post office in case that my item was tried to be delivered, but the postman had maybe forgotten to leave me a card. And the company is only open Monday-Friday.(Cant believe this...esp as this is the run up to Christmas!...surely they would be busy to get orders out?????)