I purchased a water dispenser that took a month to arrive, as the shop is actually located in Hong Kong, not the UK. Unfortunately, the dispenser stopped working after only 2 days of use. When I requested a replacement, the shop agreed to cover return shipping costs if the fault was on their end. However, I had to ship the item back twice due to the misleading postage guidelines they provided. I finally received a replacement unit, but it was a different model than my original order. Despite their multiple errors, the shop refused to reimburse my shipping fees (I just asked for one postage, not two). I am extremely disappointed with the misleading product listing, faulty item, poor communication around replacements, and lack of accountability for shipping costs. It's a scammer and full of lies. DON'T ORDER FROM THIS SHOP