Amanda from the call centre was amazing -It was a Friday afternoon and I was rear-ended at a red light Amanda was fantastic she had my car booked in at the Service Centre for the following Tuesday, had organised a rental car for me as well as a free uber to take me to collect it. Dropped my car off at the service centre as scheduled and was given a rental from there instead as there was one available it was a 2022 Kia Stonic so very painless from start to finish. Was told 7-10 days and was updated regularly via text. My car was ready 6 days later with a phone call I was told I could collect my car that day. Picked it up, took 10 mins & the paperwork was on the seat and my car was like new again. If I was going to nitpick my one and only complaint would be that my car was not cleaned (the outside was polished) but I have had repair work done before and the car has had a valet service but apart from that it was as painless and non-stressful as you could get. Thank you very much.