“One star is even generous.
While I’m relieved the matter of my insurance claim over my water damaged car has finally been resolved in my favour, I can’t ignore how unnecessarily stressful and drawn-out the process was. From the very start, I provided honest and accurate information, yet I was treated as though I had something to hide. I understand it is their job to investigate claims thoroughly, but the way it was handled was completely unreasonable. I knew the truth would come out—and it did—but it should never have taken as long as it did, or caused that much unnecessary stress.
In the eight years I have been a member, I have paid more in premiums and memberships than the claim was even worth, yet I was met with suspicion rather than the loyalty and support one should expect from a company they trust. The experience has severely impaired my confidence AAI’s processes, and I hope it serves as a reminder for them to treat future customers with fairness and respect without the presumption of wrongdoing.
As a result, I will not be continuing my loyalty with their company. I will be cancelling every policy and membership I hold and taking my business elsewhere. After this experience, I now understand exactly how much my loyalty was worth to them—and it’s far less than the value of my peace of mind.”
“Extremely disappointed with the level of service I received. What should have been a straightforward pre-approval process turned into a frustrating and drawn-out ordeal. I was constantly chasing updates and had to act as the go-between for my GP and the insurance assessor — something that should have been coordinated by the insurer directly.
There was a clear lack of communication, accountability, and urgency throughout the process. At no point did I feel supported. I expected a much higher standard of care and responsiveness from a health insurance provider, particularly during a time when dealing with health concerns should have been the priority — not navigating red tape and delays.
This experience has left me with serious doubts about the reliability of this insurer when you need them the most.”
“I was embarrassed to admit I had been tricked in a scam, but RANGEPRO.ORG handled my case with compassion and discretion. They never judged me—just focused on getting my money back.
They investigated the digital footprint of the scammer, worked with financial institutions, and kept me updated at every step. Their professionalism and emotional support were just as valuable as the recovery itself.
In the end, they helped recover most of what I had lost. If you’ve been scammed—no matter the situation—don’t stay silent. Reach out to RANGEPRO. They really can help.”
“Upon reflection of my experience, I gained a significant insight into the importance of conducting thorough research on a company prior to engaging their services. I was appreciative of how Resorus not only acknowledged my complaint promptly but also took swift action to assist me in retrieving my funds. Their timely response not only alleviated my concerns but also underscored their commitment to ensuring customer satisfaction”
“⸻
Extremely Disappointed – A 5-Month Nightmare That Cost Me Financially, Mentally, and Emotionally
I am beyond disappointed with how AA Insurance handled my stolen vehicle claim. My car was stolen in December and recovered later that same month, yet AA took over four months to finalize anything. During this entire period, I was left without a car, forced to manage my daily life under huge stress, while still paying for insurance that gave me no support.
I did everything right on my part. I gave AA all the information they asked for, including my Spark mobile records, all correspondence, and access to anything they needed to investigate the case. I was patient and respectful throughout, thinking they would do the same.
Instead, I was met with silence, rude behavior, and shifting blame. I had to borrow a friend’s vehicle and pay him $200 a week, which was a huge financial burden—especially as I’m the sole earner in my family. We struggled during this time, not just financially but emotionally. The situation caused sleepless nights, anxiety, and an ongoing sense of helplessness as I waited endlessly for answers.
When I was finally contacted in March, I was told there was “no theft-related damage” and I should just take the car back. But when I saw it, the reality was completely different:
• Back seat damaged and misaligned
• Rear bumper broken
• Music system not working
• Dashboard cracked
• Interior dirty and clearly mishandled
All I asked for was a proper mechanical assessment before accepting it—but instead of support, they accused me of refusing to take it and told me I had to pay storage fees.
When I asked for some compensation for the five months of stress, financial loss, and emotional toll, I was met with cold and dismissive replies. No empathy. No accountability. Just pressure to close the case and walk away.
AA Insurance turned a terrible situation into a long-lasting trauma. I feel let down, disrespected, and exhausted by this entire experience. I would never recommend AA Insurance to anyone. If you’re looking for support in tough times, look elsewhere. This was one of the worst customer experiences of my life”
“I bought my insurance online but was struggling to complete the process. So phoned them and everything was sorted so professionally. Next day I wanted to add on windscreen cover and it was sorted within seconds. Very happy with AA”
“I bought Travel Insurance with AA. Had couple claims so I lodged. It's nearly a month haven't got any feedback. Everytime I call AA they ask me to call their backfire support Allianz and when I call them they say they not trained on AA travel insurance claims. So where do I go? It's pathetic experience when you claim travel insurance with AA. Please think again! It's very disappointing.”
“I live on Hawkes Bay and i have my vehicles with AA but when I wanted to insure my house and contents I found they are $1300 per annum mor expensive than AMP (underwritten by Vero) which prove a very comprehensive policy.”
“This company has new intentions of honoring people's claims. They are only interested in taking people's money and investing it to gain more. If you put a claim in them will automatically look for ways out of it. If you make a complaint that will use there internal systems and the IFSO which are supposed to be independent but are actually 100% paid by them so they are not in anyway independent. If you want results I recommend the use of a Lawyer and putting in front of a Judge. They are independent and not paid by them. Let's look at the definition of the word Insurance and ask the question what is at that we are actually paying them for.”
