AA Insurance NZ Reviews

3.4 Rating 91 Reviews
60 %
of reviewers recommend AA Insurance NZ

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Anonymous
Anonymous  // 01/01/2019
I phoned AA for insurance on my prospective new home. I had previously contacted my current provider who were a nightmare to deal with & put up many obstacles even with me being with them over 20yrs. Keoghan answered my call today. He was extremely helpful, professional and easy to deal with. The quote was comparable to my current insurer. I intend changing all my policies to AA as I my experience was fantastic.
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Posted 2 weeks ago
The roadside rescue is one of the BEST insurances I have. Service is outstanding and the AA App for a call out is super easy. Thanks for rescuing me yet again! AA is AAAAA++++!!
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Posted 1 month ago
Super service today when claiming for a windscreen replacement after a stone chip turned into a crack. Thank you so much Balpreet for excellent service!
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Posted 3 months ago
Love aa i accitualoy thought u was still in aa insurance until I went to use my card
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Posted 4 months ago
Highly recommend they have looked after me, at times hard to get hold if but the wait was justified I will not be moving from AA Insurance
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Posted 7 months ago
I would highly recommend AA car insurance to any new customer. As a customer I recently spoke to Fin who was very helpful, friendly and professional. He was able to give me a wide range of options that would meet my needs and budget. I would rate AA a well deserved 5/5 and I am positive you be met a great team of staff. Thank you Fin.
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Posted 8 months ago
Amanda from the call centre was amazing -It was a Friday afternoon and I was rear-ended at a red light Amanda was fantastic she had my car booked in at the Service Centre for the following Tuesday, had organised a rental car for me as well as a free uber to take me to collect it. Dropped my car off at the service centre as scheduled and was given a rental from there instead as there was one available it was a 2022 Kia Stonic so very painless from start to finish. Was told 7-10 days and was updated regularly via text. My car was ready 6 days later with a phone call I was told I could collect my car that day. Picked it up, took 10 mins & the paperwork was on the seat and my car was like new again. If I was going to nitpick my one and only complaint would be that my car was not cleaned (the outside was polished) but I have had repair work done before and the car has had a valet service but apart from that it was as painless and non-stressful as you could get. Thank you very much.
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Posted 10 months ago
Big ups to Daniel Masters tonight for helping us with Funeral Insurance. He was so knowledgeable, and hubby and I felt fully informed and comforted in the knowing that we could proceed with the joint insurance policies straight away. And the bonus was that we could add Accidental insurance which we gladly did. thank you so much for the impeccable service. We would like to nominate you for sales consultant of the month of June 2023. Cheers Maria & Calum
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Posted 10 months ago
Where would me and my car be if it wasn’t for AA. Sitting in a paddock somewhere rusting away. Omg I have very little knowledge about cars, and AA has been there every time I make that phone call for help. I would be lost without you AA. Thumbs up to you AA Member Karyn M
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Posted 1 year ago
I have had a good service from them as a breakdown provider
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Posted 1 year ago
Ich habe die Ware bestellt, sie ist in einem Stück angekommen und ich bin mit dem Service zufrieden. Ich danke Ihnen.
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Posted 1 year ago
Very helpful on the phone answered all my quires no waiting straight through only disappointing thing was the price and the renewal cost was sky high should not need to haggle the price down should give loyal customers a decent price first time That's why I moved
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Posted 1 year ago
Got my car insured a few times with AA and found them one of the best insurers
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Posted 1 year ago
Quick easy service
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Posted 1 year ago
I insured with AA first time it’s excellent I highly recommend
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Posted 2 years ago
Just had a claim for damage to my car that I did by accident. They were amazing. Claim online, form Was easy and quick to use and I could book my car in straight away. They followed up quickly with a phone call and explained everything clearly. I needed my car back ASAP and they fast tracked it and was done within and week. All the staff were friendly, helpful and I felt I had a personalised caring efficient experience. I definitely will be staying insured with AA.
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Posted 2 years ago
Fast, friendly and efficient service. Came round within the hour. Checked things out and advised appropriate remedy. I phoned AA next morning to organise tow truck. It also arrived within the hour and towed my car to Ross Galt's to repair ignition/key locking fault. Really grateful to AA. Repair finished in two hours and back on the road. I expected it all to take days.. whew!!
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Posted 2 years ago
Excellent price and service got me the cover I wanted Easy to understand documents and quick and easy website
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Posted 2 years ago
Excellent cover at a great price from a trusted company. Fantastic contact and documentation. Easy to use website. Thanks
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Posted 2 years ago
Very happy with the service and the price
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Posted 2 years ago
AA Insurance NZ is rated 3.4 based on 91 reviews