“Time to renew our policy - we expected a rise in premiums but 50% increase was unexpected . Tried to renew as sum insured - an amount we are comfortable with (which is the reason we moved to AA two years ago) but told NO. You need to insure for a higher amount or go elsewhere... thanks AA will take our business elsewhere.”
“Bought a car brand new off the lot 10days later we get side swiped by someone. Car is a written off as a total loss and the other party's insurance assumed 100% liability. The problem I have with AA is they kept my 12month prepaid insurance as a premium even though it wasn't my fault. If it wasn't my fault why am I paying anything at all? AA should be recouping all costs and expenses from the other Insurance company that claimed liability. I didn't ask to be hit in my car. AA you're supposed to represent your customers not line your pockets with our money. I have since gone with State Insurance.”
“After over ten years of car insurance with AA Car Insurance I will never use them again due to their unrealistic premium hikes that have doubled. AA Car Insurance simply don't care about customer loyalty and only justify the extortionate policy hikes for their own profit and shareholder returns. Yet another "too big to fail" corporate giant losing sight of their ethics in their unquenchable thirst for profit over people and the planet.”
“AA Insurance is very un-professional, Disorganized and lacking feeling. Had to explain things 5x, send items through multiple times, wait over a month to see any results then had to initiate the complaints process. As the victim in a serious head on crash, they accepted liabilty of the crash and the claim, then proceeded to give my client a month run around and made my her feel like a criminal effecting her mental health negatively - Very poor service 1 star is for the one team memeber that did a good job. Not very impressed from a company that historicly has been a solid part of NZ community for generations. Need to do better”
“Absolutely horrendous service taken a week just to speak to someone about a claim feel like I'm throwing money into the wind especially considering I had this to avoid the exact situation AA is putting me in. Would NOT recommend.”
“AA is a RIPOFF!
Totally overpriced, 20% more expensive than others and absolutely no appreciation of loyal customers. I have been with AA for 10 years with no claims and just had another 20+% price increase 😡
Not impressed.”
“I had an incident in 04/2023 (I caused a scratch to the other car who was insured with Tower). Tower contacted AA and I made a claim, then I paid my excess ($500) in 07/2023. But AA didn't pay Tower and Tower sued AA in 02/2024. I received a letter from Ministry of Justice in 02/2024, which asked me to attend a teleconference hearing because Tower hadn't received money from AA. I called AA to ask why I paid my excess but I still received the letter from MOJ, the first agent said "I don't know". Of course that agent didn't know but they should have said "We will check" instead of showing a defense attitude like that. Then she transfer my call to another agent and the second agent confirmed with me that AA paid Tower on 16/2/2024 (after receiving the letter from MOJ). I again asked why it took so long, the incident was April 2023 and I paid my excess I July 2023. Again the second agent said "I don't know". What hilarious! AA trained their staff to answer customer in a very irresponsible way. The second agent told me to send the letter from MOJ to them then they will check and let me know what I should do. I know that I don't need to do anything, but I did send the letter to them and it's been four days now I haven't received any reply yet. I do want to sue AA for causing me mental pressure and time wasting. Who wants to receive a letter from MOJ all of the sudden which requires you to attend a hearing?”
“23/02/2024
I spoke to an agent (female) who was either pacific island or foreign, anyway she was very rude, unprofessional and unhelpful. She spoke with a "matter of fact" attitude and very opinionated.
The only opinion that I needed from her was a helpful and professional one. She needs to look for another job because she doesn't have what it takes to be a CSR.
Appalling!”
“A torture to try and contact for a simple matter; multiple buttons to press, forced listen to a tortuous droning recording voice, then when you speak to someone, you get sent to some other line, long delays, endless music and recording corporate marketing - the usual mind bending corporate torture messages. This used to be a great company before they got onto the 'hub' mentality, lost staff and lost real person customer service. There roadside services are all you want from this crowd.”
“AA had me stuck in Whanganui with no way to get home because I was 93km away from home rather than the cut-off of 100km. I am in Whanganui with 3 grandchildren, a dog and my wife. The manager was due to phone me back in 15 minutes - it's been 5 hours! The car will be towed home (as long as it's under $800) but we have to look after ourselves because we are 7km short! I have been with AA+ for ten years. No claims. When I needed their help now, they didn't seem to care. Ask yourself - is it worth the extra? Me? I don't know how I'll get back home with my grandchildren.”
“We had to cancel our overseas travel plans due to my mother developing serious health issues. She had been living with this health issue and managing it successfully for 3 years prior, so there was no concern regarding this at the time we made our plans and took out the travel insurance, a year prior to the actual trip . We applied to AA for reimbursement of the payments that we could not get back from the Cruise booking. Everything else we managed to get back due to our own efforts. AA flatly refused our refund due to 'a close family member having a serious health issue'. Such rubbish and an absolute copout . We have a number of our private insurances with AA but will now cancel them all. Dishonest company. We will be applying to the insurance ombudsman for assistance. Do not take out travel insurance with AA.”
“Worse companie ever did nothing but take my elderly parents money, provided no help with informing them what they were actually covered for or how to claim. The company left them with a false sense of security and failed to give reimbursement when they lodge their claim
DOES NOT DESERVE 1 STAR”
“Been with AA for 14 years have water damage and tried to claim, to be told excess 1000 wrongful amount and found the guy rude so canceled all my policies and have found a better company. It seems they pen push on water damage.”
“What a mockery this outfit is, they are more than happy too take your money but when making a claim they won't budge. Sent in police report and was told it's not good enough and want a proper police report. The police only give one report what are they on about. Had been a customer for many years without making a claim and when we did we were treated like criminals, they wanted an investigation on us, we refused this as we had done nothing wrong and felt this was invading our privacy. When we cancelled our policies they wanted too know why, did they really think that been discriminated against that we would continue with their dodgy service or lack of it.”
“Absolutely suck I have aa + motorhome breakdown first time I’ve tried to use them trying to get to Tauranga hospital urgently have been waiting for two hours in paeroa rung to see where they are to find someone had canceled job so still waiting for someone to turn up really bad service
Will not be renewing not much point they don’t turn up anyway”
“While initially being great to deal with and seeming to be very competitive year on year they increased there rates by 11.3%. They tried to justify this with an increase to building costs. However when asked how this could be considering we hadn’t raised the amount we were insured for so building costs would have no effect on the pay out they couldn’t provide an answer.”
“Good insurance, however do not renew with them. They do not care about loyal customers unfortunately! Like most of other insurers...for renewal...go for a comparison site...go compare...and will save at least 200 pounds!”
