“One star is even generous.
While I’m relieved the matter of my insurance claim over my water damaged car has finally been resolved in my favour, I can’t ignore how unnecessarily stressful and drawn-out the process was. From the very start, I provided honest and accurate information, yet I was treated as though I had something to hide. I understand it is their job to investigate claims thoroughly, but the way it was handled was completely unreasonable. I knew the truth would come out—and it did—but it should never have taken as long as it did, or caused that much unnecessary stress.
In the eight years I have been a member, I have paid more in premiums and memberships than the claim was even worth, yet I was met with suspicion rather than the loyalty and support one should expect from a company they trust. The experience has severely impaired my confidence AAI’s processes, and I hope it serves as a reminder for them to treat future customers with fairness and respect without the presumption of wrongdoing.
As a result, I will not be continuing my loyalty with their company. I will be cancelling every policy and membership I hold and taking my business elsewhere. After this experience, I now understand exactly how much my loyalty was worth to them—and it’s far less than the value of my peace of mind.”
“Extremely disappointed with the level of service I received. What should have been a straightforward pre-approval process turned into a frustrating and drawn-out ordeal. I was constantly chasing updates and had to act as the go-between for my GP and the insurance assessor — something that should have been coordinated by the insurer directly.
There was a clear lack of communication, accountability, and urgency throughout the process. At no point did I feel supported. I expected a much higher standard of care and responsiveness from a health insurance provider, particularly during a time when dealing with health concerns should have been the priority — not navigating red tape and delays.
This experience has left me with serious doubts about the reliability of this insurer when you need them the most.”
“I was embarrassed to admit I had been tricked in a scam, but RANGEPRO.ORG handled my case with compassion and discretion. They never judged me—just focused on getting my money back.
They investigated the digital footprint of the scammer, worked with financial institutions, and kept me updated at every step. Their professionalism and emotional support were just as valuable as the recovery itself.
In the end, they helped recover most of what I had lost. If you’ve been scammed—no matter the situation—don’t stay silent. Reach out to RANGEPRO. They really can help.”
“⸻
Extremely Disappointed – A 5-Month Nightmare That Cost Me Financially, Mentally, and Emotionally
I am beyond disappointed with how AA Insurance handled my stolen vehicle claim. My car was stolen in December and recovered later that same month, yet AA took over four months to finalize anything. During this entire period, I was left without a car, forced to manage my daily life under huge stress, while still paying for insurance that gave me no support.
I did everything right on my part. I gave AA all the information they asked for, including my Spark mobile records, all correspondence, and access to anything they needed to investigate the case. I was patient and respectful throughout, thinking they would do the same.
Instead, I was met with silence, rude behavior, and shifting blame. I had to borrow a friend’s vehicle and pay him $200 a week, which was a huge financial burden—especially as I’m the sole earner in my family. We struggled during this time, not just financially but emotionally. The situation caused sleepless nights, anxiety, and an ongoing sense of helplessness as I waited endlessly for answers.
When I was finally contacted in March, I was told there was “no theft-related damage” and I should just take the car back. But when I saw it, the reality was completely different:
• Back seat damaged and misaligned
• Rear bumper broken
• Music system not working
• Dashboard cracked
• Interior dirty and clearly mishandled
All I asked for was a proper mechanical assessment before accepting it—but instead of support, they accused me of refusing to take it and told me I had to pay storage fees.
When I asked for some compensation for the five months of stress, financial loss, and emotional toll, I was met with cold and dismissive replies. No empathy. No accountability. Just pressure to close the case and walk away.
AA Insurance turned a terrible situation into a long-lasting trauma. I feel let down, disrespected, and exhausted by this entire experience. I would never recommend AA Insurance to anyone. If you’re looking for support in tough times, look elsewhere. This was one of the worst customer experiences of my life”
“I bought Travel Insurance with AA. Had couple claims so I lodged. It's nearly a month haven't got any feedback. Everytime I call AA they ask me to call their backfire support Allianz and when I call them they say they not trained on AA travel insurance claims. So where do I go? It's pathetic experience when you claim travel insurance with AA. Please think again! It's very disappointing.”
“This company has new intentions of honoring people's claims. They are only interested in taking people's money and investing it to gain more. If you put a claim in them will automatically look for ways out of it. If you make a complaint that will use there internal systems and the IFSO which are supposed to be independent but are actually 100% paid by them so they are not in anyway independent. If you want results I recommend the use of a Lawyer and putting in front of a Judge. They are independent and not paid by them. Let's look at the definition of the word Insurance and ask the question what is at that we are actually paying them for.”
“We took out a new policy with the AA. Three weeks later we changed our car for an identical (but new) model; no other details had changed. When I contacted the AA to advise of the change of vehicle I was told that the price of our insurance would increase by 60%. I was advised to go back to a price comparison website to seek a better price. I found a cheaper quote elsewhere but was then told by the AA that the refund on our policy would include a cancellation fee.
So my options were to accept a 60% increase on my premium or pay a cancellation fee in order to take up a cheaper policy elsewhere.”
“I have been waiting for a claim on my car for over 2 months now, and I am now going around in circles with them and them saying that they are waiting on things like quotes and how they are waiting on there assessor to get back to them.
yep cool doing dome dew diligence on things like checking to see things are legit but this is getting beyond a joke now”
“Absolute waste of my time. Spent 3 hours with them on the phone. They questioned me about the most private details of my health and at the end they declined my life insurance application for having iron deficiency in the past (which is now resolved)!
Get a better system rather than wasting people's time!”
“My car suffered from a heavy structural damage to the right door making the B pillar twist.
Sid the assessor told me to take the vehicle to Green park panel and paint to discover if the B pillar is bent via a 3D measure.
When I received the Vehicle the next day the vehicle had suffered from an object mark to the top hinge the marks appear to be going away from the accident and twisted pillar.
Sid also said the pillar wouldn’t be replaced just repaired , I took this message to a NZTA certifiers to clarify. He said the B pillar must be replaced to manufacture speciations.
Be careful people these guys are doing dodgy repairs if I happens to be an older ladies I would have been driving around in a unsafe vehicle with a weak pillar.
I have my lawyers involved!”
“Bought AA travel insurance, Very bad experience. No one responds to concerns after claim is raised. Settlement of claims letter mentions reasons which are not specified in terms and conditions and rejects the claim. When i email to talk to claim manager, i did not receive any emails or calls. Very Very bad service. Don't buy insurance from AA.”
“AA Health Insurance is THE Worst insurance company. AA drag their feet on pre approvals. We applied for pre appoval 4 weeks prior to a procedure and they had not even looked at it in this time and had to pay for the procedure in the hope they would provide the financial support that we had payed for and needed.
The underwriter is NIB. Do yourself a favour and bypass AA and go straight to NIB. AA customer service is appalling. They DO NOT answer the phone or respond to emails.”
“My experience with AA car insurance claims has been a nightmare from beginning to end! I have rated them 1 star which they are not even worthy of! PUTRID SERVICE!!!!!!!!!!😖”
