One star is even generous. While I’m relieved the matter of my insurance claim over my water damaged car has finally been resolved in my favour, I can’t ignore how unnecessarily stressful and drawn-out the process was. From the very start, I provided honest and accurate information, yet I was treated as though I had something to hide. I understand it is their job to investigate claims thoroughly, but the way it was handled was completely unreasonable. I knew the truth would come out—and it did—but it should never have taken as long as it did, or caused that much unnecessary stress. In the eight years I have been a member, I have paid more in premiums and memberships than the claim was even worth, yet I was met with suspicion rather than the loyalty and support one should expect from a company they trust. The experience has severely impaired my confidence AAI’s processes, and I hope it serves as a reminder for them to treat future customers with fairness and respect without the presumption of wrongdoing. As a result, I will not be continuing my loyalty with their company. I will be cancelling every policy and membership I hold and taking my business elsewhere. After this experience, I now understand exactly how much my loyalty was worth to them—and it’s far less than the value of my peace of mind.