Extremely disappointed with the level of service I received. What should have been a straightforward pre-approval process turned into a frustrating and drawn-out ordeal. I was constantly chasing updates and had to act as the go-between for my GP and the insurance assessor — something that should have been coordinated by the insurer directly. There was a clear lack of communication, accountability, and urgency throughout the process. At no point did I feel supported. I expected a much higher standard of care and responsiveness from a health insurance provider, particularly during a time when dealing with health concerns should have been the priority — not navigating red tape and delays. This experience has left me with serious doubts about the reliability of this insurer when you need them the most.