“45 mins on phone getting trailer insurance to be told that they don't insure trailer with crane fixed. After I explained all up front. 3 policies for years - gonna change”
“Contents insurance full of clauses and not really content inaurance.
Robbed us slowly of what we thought we would be insured for.
No desire to meet half way or anything.”
“Could not be worse. Had sudden water damage, they refused to send an assessor and have flip flopped literally 6 times over whether they will cover the claim (even though their own contractor has said its definitely sudden water damage). They refuse to even tell me when they will make a decision or how they will make a decision. Not only that but they told their builder to put all the work on hold so the walls and framing are being left wet, increasing the damage to my house.”
“Bought a car brand new off the lot 10days later we get side swiped by someone. Car is a written off as a total loss and the other party's insurance assumed 100% liability. The problem I have with AA is they kept my 12month prepaid insurance as a premium even though it wasn't my fault. If it wasn't my fault why am I paying anything at all? AA should be recouping all costs and expenses from the other Insurance company that claimed liability. I didn't ask to be hit in my car. AA you're supposed to represent your customers not line your pockets with our money. I have since gone with State Insurance.”
“Actually I would like to give zero star to AA .
I had some issues with AA . When I called AA 2 times for my car , but it didn’t work at all . And they haven’t gave correct diagnoses for car problems. They just changed battery , but still same situation. Then I decided to bring my car to the mechanic shop by AA’s towing. So I booked the towing 5days before at AA . They confirmed that time and the day in the morning. And also they recommended the best time to book towing before the starting the traffic.so I booked at 3 pm that is according from AA.
But at that day they didn’t come on time . Finally I called AA to ask the situation . they said they can’t come or might come evening because of busy situations . if they come in the evening, the mechanic shop will be closed.
I already booked the mechanic shop for it and arrange my schedule also.
It was not acceptable situation.”
“I have had a few issues with AA insurance. The first is that the motorhome contents insurance only covers $2000 worth of damage. When my puppy did $5000 worth of damage the insurance didn't even cover the cost of the laptop. The $400 excess is a bit much and when the exterior of the vehicle was damaged in the carwash I had to go to the service station and lay a face to face complaint with the manager to get it covered. For a person with social anxiety this is out of the question. I never followed through with it so the repairs were never done. I also found out that the insurance doesn't cover mechanical breakdowns only accidents. When I asked to cancel my insurance the man told me I would get $101 back but that never showed up in my account. I am a little disappointed in my experience with the AA.”
“What a mockery this outfit is, they are more than happy too take your money but when making a claim they won't budge. Sent in police report and was told it's not good enough and want a proper police report. The police only give one report what are they on about. Had been a customer for many years without making a claim and when we did we were treated like criminals, they wanted an investigation on us, we refused this as we had done nothing wrong and felt this was invading our privacy. When we cancelled our policies they wanted too know why, did they really think that been discriminated against that we would continue with their dodgy service or lack of it.”
“Absolutely suck I have aa + motorhome breakdown first time I’ve tried to use them trying to get to Tauranga hospital urgently have been waiting for two hours in paeroa rung to see where they are to find someone had canceled job so still waiting for someone to turn up really bad service
Will not be renewing not much point they don’t turn up anyway”
“While initially being great to deal with and seeming to be very competitive year on year they increased there rates by 11.3%. They tried to justify this with an increase to building costs. However when asked how this could be considering we hadn’t raised the amount we were insured for so building costs would have no effect on the pay out they couldn’t provide an answer.”
“Recieved a call, out of courtesy at 23:50hrs, that there was going to be another hours delay in getting the tow truck as the person who took the contract towing was stuck in another job. I already waited for 90 minutes.
The question is;
1. AA insurance I am a member of, paying the fee- does a big company that makes all the promises at the time of signing the policy have only one tow truck to service the Auckland region?
2. In the last of the 90 minutes of the waiting time, I get a call that the towing guy is stuck with some other job.
3. If the towing guy was stuck in some other job, why was he allocated the job in the first instance. This is total negligence by AA insurance.
4. This is night time. A lady, stuck on a roadside, the delay and an unexcusable excuse given of the towing contractor stuck in another job, I believe is pathetic.
AA road side assistance NOT TO BE TRUSTED. The company is mostly interested to sell batteries.”
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Raju
1 review
1 star: Bad
12 minutes ago
AA very bad customer service
AA very bad customer service. Assessor behavior and claim process went out of control and reached extraordinary bad situation. Truck hit back of my car and truck company has accepted their mistake 100% and expenses. Workshop estimated 2000$ but AA paid 400$ . AA Assessor has no clue what has happened to the car and how the accident was happened. Manager dont have any idea about this case. Immediately cancelled AA insurance and moved to different insurance provider. Assessor was very very rude and he was treating customers like a beggars. Very very worst behavior. AA has put few words ' we are making fraud claim and AA going to move this case to AA fraud investigation team'. Not sure what has changed and why they have approved peanuts. And second time on revised approval AA has added 150$ more. What's happening in this world. We all knew what will happen to European cars if we touch for repair work. On top of this we never got any updates from AA on this. We called daily few times.”
