I had one of the worst customer service experiences I’ve ever encountered with Rangiora AA insurance yesterday 7 March 2024. My 85 year old mother needed to change her house insurance ( it was supposed to be in place but we found out her last visit to AA, when she chose to go alone, hadn’t resulted in getting the landlord insurance policy that was needed, despite a quote already being there for it. She sometimes gets muddled and forgets and needed my help today. I arranged with her to call me when she was with Grant, the insurance agent( as I was at home sick) - so I could explain the problem and we could sort out her insurance. I called her when I didn’t hear and asked if I could speak to Grant. He reluctantly took the phone but refused to discuss anything saying he was dealing with my mother. I tried to explain that she gets confused but he wouldn’t listen and stated he was hanging up and did so. When I questioned my mother later as to why she hadn’t called me as planned at the start of the consultation she said Grant took the phone off her. She said “ I need to call my daughter” but he Wouldn’t let her. This is disgusting. I am incredibly disappointed with this treatment and would never recommend this company.