My worst ever customer service experience ever. Denied claim with their creative writing version which doesn't disprove evidence submitted. 18months+ with no resolution and non-compliance with Privacy Act requests. Clear breaches of Insurance Fair code as well as own company values and wellbeing policy. Control money aspects, information allowed, decision making etc... like a BULLY. Customer has no voice throughout process as questions mostly ignored. Staff make apologies and say they will do this or that but then no actions to match such said words. Unprofessional and aggravating comments made, then minimised by manager when highlighted. They only care about $$$ and will collectively act in a way to achieve that. Search techniques insurance companies use to deny/delay claims ... exactly what I have experienced!