“I bought my insurance online but was struggling to complete the process. So phoned them and everything was sorted so professionally. Next day I wanted to add on windscreen cover and it was sorted within seconds. Very happy with AA”
“I bought Travel Insurance with AA. Had couple claims so I lodged. It's nearly a month haven't got any feedback. Everytime I call AA they ask me to call their backfire support Allianz and when I call them they say they not trained on AA travel insurance claims. So where do I go? It's pathetic experience when you claim travel insurance with AA. Please think again! It's very disappointing.”
“I live on Hawkes Bay and i have my vehicles with AA but when I wanted to insure my house and contents I found they are $1300 per annum mor expensive than AMP (underwritten by Vero) which prove a very comprehensive policy.”
“This company has new intentions of honoring people's claims. They are only interested in taking people's money and investing it to gain more. If you put a claim in them will automatically look for ways out of it. If you make a complaint that will use there internal systems and the IFSO which are supposed to be independent but are actually 100% paid by them so they are not in anyway independent. If you want results I recommend the use of a Lawyer and putting in front of a Judge. They are independent and not paid by them. Let's look at the definition of the word Insurance and ask the question what is at that we are actually paying them for.”
“I got stuck in Lower Hutt mall with my car that died and my key was stuck luckily Adam came by didn’t have to wait to long and got my car up and running in like 5 minutes very polite very funny and was cool to chat to one of your best AA!”
“Well, well, well. Don’t claim folks! I have had one claim in roughly 25 years of driving and my premium went up by 29.8%. One word. UNBELIEVABLE! I phoned this afternoon to ask why and I was told because I had a recent claim. The man Simon that I spoke with wasn’t particularly pleasant. I guess he didn’t like it when I told him this was laughable. He said “No it’s not laughable”. I agree! Do better please. I pay my premium on time every single time and this is what you do?”
“We took out a new policy with the AA. Three weeks later we changed our car for an identical (but new) model; no other details had changed. When I contacted the AA to advise of the change of vehicle I was told that the price of our insurance would increase by 60%. I was advised to go back to a price comparison website to seek a better price. I found a cheaper quote elsewhere but was then told by the AA that the refund on our policy would include a cancellation fee.
So my options were to accept a 60% increase on my premium or pay a cancellation fee in order to take up a cheaper policy elsewhere.”
“Used to be great. Recently found out they only cover a 10 km tow so you better hope you break down near a town. Otherwise you're on your own like we were!”
“I have been waiting for a claim on my car for over 2 months now, and I am now going around in circles with them and them saying that they are waiting on things like quotes and how they are waiting on there assessor to get back to them.
yep cool doing dome dew diligence on things like checking to see things are legit but this is getting beyond a joke now”
“Absolute waste of my time. Spent 3 hours with them on the phone. They questioned me about the most private details of my health and at the end they declined my life insurance application for having iron deficiency in the past (which is now resolved)!
Get a better system rather than wasting people's time!”
“My car suffered from a heavy structural damage to the right door making the B pillar twist.
Sid the assessor told me to take the vehicle to Green park panel and paint to discover if the B pillar is bent via a 3D measure.
When I received the Vehicle the next day the vehicle had suffered from an object mark to the top hinge the marks appear to be going away from the accident and twisted pillar.
Sid also said the pillar wouldn’t be replaced just repaired , I took this message to a NZTA certifiers to clarify. He said the B pillar must be replaced to manufacture speciations.
Be careful people these guys are doing dodgy repairs if I happens to be an older ladies I would have been driving around in a unsafe vehicle with a weak pillar.
I have my lawyers involved!”
“Bought AA travel insurance, Very bad experience. No one responds to concerns after claim is raised. Settlement of claims letter mentions reasons which are not specified in terms and conditions and rejects the claim. When i email to talk to claim manager, i did not receive any emails or calls. Very Very bad service. Don't buy insurance from AA.”
