“23/02/2024
I spoke to an agent (female) who was either pacific island or foreign, anyway she was very rude, unprofessional and unhelpful. She spoke with a "matter of fact" attitude and very opinionated.
The only opinion that I needed from her was a helpful and professional one. She needs to look for another job because she doesn't have what it takes to be a CSR.
Appalling!”
“I was there on 20 feb 24 at around 11 am,we are going for real-me verification the old lady talk to us very rude not helpful and the way that she talk to us make me disappointed so much if there is another place to do it i won’t go there anymore.”
“A torture to try and contact for a simple matter; multiple buttons to press, forced listen to a tortuous droning recording voice, then when you speak to someone, you get sent to some other line, long delays, endless music and recording corporate marketing - the usual mind bending corporate torture messages. This used to be a great company before they got onto the 'hub' mentality, lost staff and lost real person customer service. There roadside services are all you want from this crowd.”
“Super service today when claiming for a windscreen replacement after a stone chip turned into a crack. Thank you so much Balpreet for excellent service!”
“AA had me stuck in Whanganui with no way to get home because I was 93km away from home rather than the cut-off of 100km. I am in Whanganui with 3 grandchildren, a dog and my wife. The manager was due to phone me back in 15 minutes - it's been 5 hours! The car will be towed home (as long as it's under $800) but we have to look after ourselves because we are 7km short! I have been with AA+ for ten years. No claims. When I needed their help now, they didn't seem to care. Ask yourself - is it worth the extra? Me? I don't know how I'll get back home with my grandchildren.”
“We had to cancel our overseas travel plans due to my mother developing serious health issues. She had been living with this health issue and managing it successfully for 3 years prior, so there was no concern regarding this at the time we made our plans and took out the travel insurance, a year prior to the actual trip . We applied to AA for reimbursement of the payments that we could not get back from the Cruise booking. Everything else we managed to get back due to our own efforts. AA flatly refused our refund due to 'a close family member having a serious health issue'. Such rubbish and an absolute copout . We have a number of our private insurances with AA but will now cancel them all. Dishonest company. We will be applying to the insurance ombudsman for assistance. Do not take out travel insurance with AA.”
“Worse companie ever did nothing but take my elderly parents money, provided no help with informing them what they were actually covered for or how to claim. The company left them with a false sense of security and failed to give reimbursement when they lodge their claim
DOES NOT DESERVE 1 STAR”
“I sold my home. When I contacted AA to advise, all my details were taken and I was told it was sorted. I was then called back and told that, as I had rung more than a month in advance, it wasn't sorted after all, and I would have to call back within a month of wanting to cancel the policy. When I rang back, I had to go through everything again, as the details of the previous call had not been saved. I had to call again today, having received an email advising of the renewal of the home policy. I also queried the fact that on 21 October the full monthly payment was taken from my account. I was then told that once the payment was received at your end, I would receive a credit and that this should have been explained during my previous calls....it wasn't mentioned in either. Not impressed with the lack of customer service.”
“They will only support you unless you need them!
We bought a travel insurance from them. the flight dates were somehow input wrongly which weren’t matching our flight tickets dates (both insurance and tickets were bought on the same day).
The flight agency which turn out to be just like our insurance company canceled our flight 3 days before the flight.
We had to buy new tickets which cost us 2000$ more.
We called AA and told them what happened and while it was crystal clear from our evidence that the input dates of the insurance were wrong, they used that against us and ignored our claim.
The worst part was that they were quite rude and weren’t even sympathetic with us that showed their true self.
We canceled all our other insurances with them right away!”
“Been with AA for 14 years have water damage and tried to claim, to be told excess 1000 wrongful amount and found the guy rude so canceled all my policies and have found a better company. It seems they pen push on water damage.”
“I would highly recommend AA car insurance to any new customer. As a customer I recently spoke to Fin who was very helpful, friendly and professional. He was able to give me a wide range of options that would meet my needs and budget. I would rate AA a well deserved 5/5 and I am positive you be met a great team of staff. Thank you Fin.”
“45 mins on phone getting trailer insurance to be told that they don't insure trailer with crane fixed. After I explained all up front. 3 policies for years - gonna change”
“Contents insurance full of clauses and not really content inaurance.
Robbed us slowly of what we thought we would be insured for.
No desire to meet half way or anything.”
“Amanda from the call centre was amazing -It was a Friday afternoon and I was rear-ended at a red light Amanda was fantastic she had my car booked in at the Service Centre for the following Tuesday, had organised a rental car for me as well as a free uber to take me to collect it. Dropped my car off at the service centre as scheduled and was given a rental from there instead as there was one available it was a 2022 Kia Stonic so very painless from start to finish. Was told 7-10 days and was updated regularly via text. My car was ready 6 days later with a phone call I was told I could collect my car that day. Picked it up, took 10 mins & the paperwork was on the seat and my car was like new again. If I was going to nitpick my one and only complaint would be that my car was not cleaned (the outside was polished) but I have had repair work done before and the car has had a valet service but apart from that it was as painless and non-stressful as you could get. Thank you very much.”
