Very disappointing customer service from Ableworld. Update on Ableworld. Yes! Yes! Yes! oh my god. I HAVE RECEIVED A FULL REFUND. Am I grateful to Ableworld - Absolutely NOT. Has Ableworld provided Great customer service. Absolutely Not. Was I treated with respect as a vulnerable customer DEFINITELY NOT. The main reason for my overwhelming dissatisfaction is their Senior Engineering & Logistics manager. Ableworld should have refund when I returned my faulty Jolly Boot scooter just 23 days after purchase. Not starting when I turn the key, Just stopping while being used serious defects. Their Senior Engineer & Logistic’s Manager when to great lengths to claim user error and explain suddenly stopping as a Safety feature – that it’s gone into sleep mode because I, the user have forgotten to turn it off. What absolute nonsense yet you made me feel totally useless and completely incompetent with your constant User Error. To be constantly put at serious risk including both my husband and I being injured, dismissed as user error. To be threatened by passengers because this Jolly Boot Scooter doesn’t have ample ground clearance which can cause it to breach on some trains ramps. As a family we really have been totally overwhelmed with the continuous incidents during the 17 weeks since purchase, this even includes 10 days at Ableworld for the same engineer to conduct a 2nd investigation. As a family we are very relieved this process is over and this Jolly Boot scooter has gone. I’m sure Ableworld will now say the manufactures didn’t find any faults, but that claim will fail to prove anything with the recordings I have. I’m now looking for a New scooter. Would I buy from Ableworld - Absolutely Not. Lessons I’ve learnt the hard way. Don’t be fobbed off with user error, make Ableworld or any company listen with your reviews. Don’t read the good customer reviews, they are selling you stuff and want your money. they should provide good customer service and be helpful. Read the 1-3 star section about the after sales service from people who’ve encounter problems. Finally Don’t be fob you off with user error especially when it puts you at serious risk!