“We purchased a 200 pound 4 wheeled walker for my sister who has MS. She can walk short distances with it and will often use the seat to rest. After 8 weeks, the back rest broke and she fell to the floor, banging her head on the kitchen cabinet. (she had a large bump on her head but luckily did not lose consciousness)
When her friend took the walker back to the Lincoln store the next day for an exchange, she was asked how much my sister weighs!!! Not that it should matter, she is of average weight. They refused to provide an exchange, or even a loaner walker until their engineer had looked at it. They didn't seem to care how she would manage without her walker.
A week later, she was contacted by the engineer whose assessment was the problem was caused by "User Error"!!! Really!! What exactly is a person who can barely walk supposed to have done to it? He said he would "price up" having it fixed! My sister refused to pay and they did finally fix it free of charge.
However, they should have given her a replacement walker right away and compensated her for her injuries. Not to mention not accuse her of causing the problem!
We will never use this company again and would not recommend them to anyone.
They are selling dangerous products and have extremely poor customer service.”
“AVOID THIS COMPANY!!!!!!!!!!!!
I bought a powerchair from able world in lincoln costing around £1600 in november 2022. At first the chaor seemed ok. I then went on holiday with my wife and children, on the first day away the left motor broke down. I rang able world and spoke to someone who said under the circumstances they would send an engineer to the hotel to fix it as they had time and space in the diary. When he realised we was 90 mins from where he was coming from the offer to send someone was rescinded and he said hire one and rhey will cover the cost. After doing some research there was NONE available to rent... £1200 wasted on a holiday where i had to sit in a hotel room unable to get out. I relayed my discuste and the customer services operator said he would send me a £10 gift card as an apology ( DISGUSTING AND INSULTING). My chair was repaired.... fast forward to october this year and having only using the chair once since it was fixed. I book a 1 night stay at alton towers, after being in the park less then 20 minutes YOU GUESSED IT !!!!! my power chair broke again WITH THE SAME PROBLEM!!!!! i contacted ableworld and their responses have been very un sympathetic and quite patronising to be honest. They did offer to fix again, which i didnt want as now its cost me a total of £1800 in 2 holidays and a £1600 i think in a chair that keeps braking down!!!!! I requested a refund as the chair is clearly not fit for purpose again there disgusting attitude and customer service refused!!!! AVOID THIS COMPANY!!!!! THEIR NAME SAYS ABLEWORLD BUT THERE PRODUCTS SAY DIFFERENT!!!!!!THEY ARE CONMEN WHO TAKE YOUR MONEY AND OFFER NO DIGNITY OR RESPECT!!!!!!! AVOID AVOID AVOID AVOID AVOID”
“This company is the worst I've ever dealt with. I purchased a commode and have had nothing but trouble with it from the beginning. Not only has the bucket collapsed for the 6th time now and caused a lot of mess and it's ruined my carpet and I am disabled and housebound and I've told them I'm not happy with it . They won't refund me and have changed the bucket underneath and say its a used product and no refund . I told them there is a bad design and shouldn't happen but all they do is argue with me .
They are not sympathetic,helpful more argumentative and combative. I will never shop with them again. Considering its for disabilities it's a joke ! I'd advise you not to bother as once they have had your money it's game over”
“Poor aftersales. Lies about faults under warranty, try to place blame with no evidence to support the matter. Insulted me more than once, then again, again, again just for kicks...
KEEP AWAY!!”
“I KNOW THEY MAKE WAGES.. AND ARE NOT A CHARATY
BUT SEEM TO SELL THE MOST EXPENSIVE THING THEY HAVE
FOR NO REASON. EVEN WHEN CHEEPER LIFTS ARE AVALEABLE,
SO MY ADVICE GIVE THEM A WIDE BIRTH AND GO ELSEWERE
AS IN MY OPPINION THEY PRAY ON THE SICK
I KNOW ITS A HORRABLE THING TO SAY BUT THATS HOW IT SEEMS TO ME”
