DO NOT BUY BIG TICKET ITEMS FROM ACE! I bought a generator online and ended up wanting to return it unopened. Customer service said to bring it into a store. Brought it in and the store said they can’t take it and that it needs to go back to the manufacturer. I contacted Champion who was great. Shipped it to them no charge. They received it and told ACE to release the refund. That was 2 weeks ago. ACE just gives me the run around every time I call. They “escalate” it and give me a new case number every time I call. They said I have to wait 24-72 hours. So I have been calling every 72 hours. When I asked to speak to a manager they said one will call me back. Still haven’t heard anything about a refund. So now I’m out $700 and have no generator. Terrible system.