“Told as I left the store after my purchase “ Buddy don’t come back “ then I said “ Funny “ then he said " sdgsfgfdgfddsflkgnfdlgdflkgnflhkj;hldmbfdkgjfl;e “ short man w/ facial hair in his 30’s. I like to support my local smaller stores i.e. bought dog food there for $45 instead of cheaper brand at Dollar Sore for $20. The only thing I said at the counter when searching for a good credit card “ I’m still waiting on the Trump effect to kick in - so I’ll have more spending money “ My guess based on his age & ignorance ( being the way he handled his situation – I could care less ) he voted KAMALA – I did notice he was teary-eyed & emotionally quivering ( like most of our wimpier woke youth now-a-days ). On a positive note THE WOMEN THERE ARE GREAT – just avoid the person I noted above 😊 Millhopper Ace Hardware Gainesville, FL 32606”
“Mandy, a cashier in Payson, located and reprinted a nearly three month old receipt for me, which I needed for insurance purposes.
Thank God for people like Mandy at Ace Hardware, and for computers, when they work.”
“Yesterday I went to the Ace hardware at3665 S. Rainbow Blvd #100 A-B
Las Vegas, NV 89103. I bought a breaker that was $68.00. I gave the checker (tall black guy and a short older lady was standing next to him. I gave him a $100.00 bill and he gave it to the short lady and she left. I asked the guy what she was doing. He said that she needed to take it to the back and check my $100.00 bill and then she had to put it in the safe. What kind of Down syndrome logic is that? He said he couldn't finish my transaction until he got the ok. Meanwhile, I have to stand at the front of the store with other customers also waiting for me to finish my transaction.. If she wants to get rid of fake C-notes that she got from another customer. She has plenty of time to swap it out a good C-note. It's now her word against mine bc no one saw her scan my C-note. That can't be legal not to scan it in front of the customer. The black cashier said that's how it's always done when you pay with a C-note, he wasn't apologetic for having to stand there and wait. That has to be the worst store policy I have ever heard of. That's called mismanaged, I'll never go back to that store.”
“A very dissatisfied unhappy Rewards member with Ace Hardware The Story Goes I received a coupon in the mail use the coupon as indicated tried to return the item to do an exchange at a different location different state but had to go through drama one store could only accommodate to a certain degree refund partial of it said I lost the coupon another store wouldn't touch it called corporate office twice only to have drama and not being able to issue a one-time code to give me that discount to repurchase the item it would have been simple if Ace Hardware would let you just simply do an exchange if you bought it at any Ace Hardware in the United States plain and simple what a novel idea for a policy and procedure everybody out there please be very mindful if you purchase an item and you need to return it what the return policy is going to be”
“Horrible customer service, i placed order on 11/07/24. My order was never shipped, i had to call customer service to 4 times for my refund, and all they can tell me $245.05 is over their limit and they have to get approval. not to mention the 4 times i called each call was 30 minutes or longer. today 12/03 they sent me email they are refunding me the money, but not the 48.95 shipping fee, knowing the items never left their warehouse.
so, I'm still waiting to see when i get my money back.
never again i will shop form ace.”
“Placed order billed and shipped within 48 hours
Package arrived short one item
Called customer support with request for replacement
Now 8 days have passed with no product
Not even a confirmation that item has shipped
Avoid the hassle go to the store and buy if they don’t have it find it somewhere else
Terrible customer service”
“I purchased a Craftsman Corded Electric String Trimmer on 10/28. When I left the store I asked what the return policy was. I was told 60 days by one employee and 90 days by another. I just called the store (Rocky’s in Port St Lucie, FL) and was told that I could return the item, but only for a store credit, not a refund. They told me that since I took the item out of the box and connected it to an electrical source just to try it out to see how I liked it and if it worked properly it is not new anymore and cannot be sold. Frankly, that is a bunch of hogwash. I did not use it to trim or weed whack my property. I only turned it on to check it to make sure it was working properly. That’s it, and now I am told I cannot get a refund if I bring it back and I will only receive a store credit. You know, if I bought this thing at Home Depot or Lowe’s I would not be getting horsed around with this and I would get a refund, no big deal. If this is how Ace Hardware operates, I will no longer buy anything from Ace Hardware and I will be sure to inform those I know of Ace Hardware’s return policy. I am very disappointed in Ace Hardware.”
“I went to the Lebanon store, to purchase a chainsaw. Associate Bill was very knowledgeable and extremely helpful. Very happy with my purchase and very happy with the customer service.”
“I bought a Dewalt weed wackier and string for it. They did not have dealt string so they gave me an “Ace brand” string. Once I run out of the Dewalt string, the Ace string did not fit. They refused to exchange or give me a credit for their own brand product. On top of it, the clerk had a nasty attitude as if it belonged to another store or its not their brand.”
“I had a real need to find the right size of "O" Ring for a water filter system. I checked with Ace Hardware to see if they could help and the young fellow checked ever so carefully to make sure to fit the size that I needed. I was impressed with the efficiency and more than happy that the "O" Ring did the job!”
“Went into the store at Fairview Ave Boise around 4pm today. As I walked in an employee approached me in a manner that left me feeling unappreciated, even suspected. Told him I was there to pass the time while my wife shopped elsewhere. He didn’t seem happy about that. Bought a few things, went to where the staff were congregating, (store was practically empty) and he brusquely led me to the checkout. Won’t be back for quite a while.”
“I went to the Palmetto store to buy a breaker for my house after hurricane Milton...my car breaks down and I asked if I could leave it until my boy friend gets off work!!!! I have never been treated so badly in my life!!! Was told they would have it towed...had to get a tow truck and was still told that it will be towed if not moved!!!! WORSE CUSTOMER SERVICE EVER!!!!!”
“I was hesitant to go into Ace Hardware in Oceanside because I needed help with something and last year I encountered an employee who was very condescending and dismissive. Well, to my surprise I encountered two employees in Hardware that couldn’t do enough for me. Pleasant, knowledgeable and very helpful. They were a pleasure to deal with and solved my problem. Two Star employees. Certainly my heroes of the day! Ace should be proud!”
“I just got done driving 3 towns over to buy a Dewalt DWS715 Saw that your website said was instore. Nope! This happens nearly every time I use your website. I have complained to store management but nothing has changed. The big bow websites are 100% accurate in my experience while yours is almost $100 % wrong. Fix it or lose me as a customer.”
“Ace Sauk Praire
Chris in the paint department was very helpful, we needed paint and some hardware and he took the time while the paint was mixing to help us.”
