Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.46

2.5 Rating 160 Reviews

34 %

of reviewers recommend Ace Hardware

Company Reviews

Questions

Metrics

2.5

Based on 160 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Ace Hardware made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ace Hardware 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had 2 local hardware stores. They were true hardware stores with not only hardware but employees who were unknowable. Ace took them over. Replaced most employees with ignorant and cheap kids. I try to avoid them. Today I wanted 2 simple items for a project with my grandchildren. Apparently the only person in the store was a young lady on the cash register. She had a hand computer that was suppose to tell her where things were. I suspect she was not literate since she and her little computer sent me on several dead-end searches. Strongly NOT recommended. Goodbye Ace. Hello Lowes.”

Helpful Report

Posted 10 hours ago

“Ace Hardware did a terrible job repairing my Customer screen. I never heard from them so I called them. They had me call Joe the place where the repairs take place. He told me they were shipped didn’t know what store. Very rude. Then office called and they told them it was never placed. I got the receipt to show o placed the order. Terrible customer service”

Helpful Report

Posted 2 weeks ago

“Era went past the call of duty today in helping me find a particular clock. He not only told me Ace carries the one I wanted, but checked to be sure it was in stock—and had it ready for me to buy when I came in the store! Era is a keeper—don’t let him go! Janice McClung”

Helpful Report

Posted 1 month ago

“I went to Ace Hardware in Cedarville, Massachusetts, store #15534. Dillon asked if I needed help, found the exact screws i needed to finish hanging my new TV. He was great!”

Helpful Report

Posted 1 month ago

“They are always Great, They are friendly, Always happy to tell you what isle, or even take you to the spot. 99% of the time they have what i want or something close. Sometimes the price isn't even higher, but even if it is a little higher the convenience makes it worth the trip.”

Helpful Report

Posted 2 months ago

“I was at my local Ace Hardware in Hendersonville, Tennessee, where I bought several bags of dirt and mulch. Since I’m in my mid 70s, it’s harder for me to pick up these heavy bags of dirt to place them in my trunk. I want to thank Jake, Hendersonville, Tennessee, Ace Hardware, associate for placing these heavy bags of dirt in my trunk. Jake was very nice and pleasant and it is a credit to Ace Hardware. Nice job Jake.”

Helpful Report

Posted 2 months ago

“Ace Hardware in Washington Court House is a well stocked store with great service. The help is knowledgeable ,professional and courteous. They ask the right questions to make sure I only need to make one trip to get the help I need.”

Helpful Report

Posted 2 months ago

“I do my best not to buy anything from aces hardware anymore.”

Helpful Report

Posted 2 months ago

“Fantastic store. It's my first stop in my head if I need anything to fix up the house or garden. If I have a question, the staff are always friendly and knowledgeable and are ready to help.”

Helpful Report

Posted 2 months ago

“I placed an online order for delivery to my local store. I ordered multiple items in a single order, and for some reason the orders were sent to different stores. I contacted customer service multiple times to resolve the issue, and they refused to do anything about it. I will never shop with Ace again.”

Helpful Report

Posted 2 months ago

“I ordered a mower from ace hardware on-line. When i called to find the status, i was told three different status on the same day from three different people. The online help was completely incompetent and rude. I will never order from ace hardware again”

Helpful Report

Posted 2 months ago

“As a complete beginner in tropical fish care, I walked into the ACE Hardware Festival City branch feeling overwhelmed but thanks to Dissan in the Aquarium section, I left feeling confident and excited to start my journey. Dissan’s genuine concern for both the buyer and the wellbeing of the fish truly sets him apart. He didn’t just try to sell me products, he took the time to explain which fish were suitable for a beginner and which ones I should avoid for now. His advice was thoughtful, practical, and clearly rooted in experience. What impressed me most was that he wasn’t focused on how much I would spend, but rather on making sure I started off right—with healthy fish and the proper setup. It’s rare to find someone so knowledgeable and sincerely invested in helping customers succeed. Thank you, Dissan, for your kindness and guidance. You’ve made ACE Hardware my go-to for all aquarium needs!”

Helpful Report

Posted 3 months ago

“Wanted to purchase a new kombi 12in. Pole pruner attachment on line. It lists for $214°° but when you get to checkout they raise it up to $258°°. That's false advertisement . I really wanted to buy it but that's just wrong .”

Ace Hardware 1 star review on 11th August 2025

Helpful Report

Posted 3 months ago

“Ace is my preferred place for my home and garden needs. Their outstanding service in their in-store team is a major highlight. Though I've heard of some negative reviews on their online and corporate operations, their local staff is where I put the majority of my rating. I was looking for a sprinkler system fitting and Lupe helped me to find the part. This amount of dedication is what I believe puts Ace Hardware above the rest!”

Helpful Report

Posted 3 months ago

“Just walked out the store. Walked in and the 2 ppl working weee both looking down in there phones. No one greeted or said anything to me. When outside to look at plants no prices and no one offered to assist me the entire 5 mins in the store. I will never go back in the store again”

Helpful Report

Posted 3 months ago

“Just bought a mower from Ace Hardware store. I took it home and mowed part of my lawn and had to quit because the mower was so bad. It was a Stihl mower, which I thought should be quality, based upon other Stihl products I have, wrong. I called Ace customer service to discuss returning it as there is a comment on their receipt that they have 30 day return policy. They would not honor the policy because I used the mower. I will never shop at another Ace Hardware again. I gave them a chance and didn’t go to Home Depot, big mistake on my part, as they always allow you to return something if you are dissatisfied. Go to Lowe’s or Home Depot and get treated with respect, and remember…. you are the customer.”

Helpful Report

Posted 3 months ago

“Local store is just fine. ACE corporate (and the app) is just horrible! Zero customer service/support. They just don't care. Lost me as a customer for sure.”

Helpful Report

Posted 4 months ago

“One product sold by Ace causes a black mark on this great company. We bought 4 Adirondack chairs each for $28.00. All four chairs cracked and fell apart within one day of use. Very disappointing Ace sells inferior chairs.”

Helpful Report

Posted 4 months ago

“I reached out to their services expecting strong investment advice and professional guidance, but unfortunately, my experience didn’t live up to those expectations. In under a month, I faced a loss, which was very frustrating. Looking back, I realize I should’ve done more research before jumping in. However, I’m thankful I contacted UNIQUE RECOVERY FIRM. they quickly stepped in and helped me recover my funds. Their support was incredibly valuable and deeply appreciated.”

Ace Hardware 1 star review on 12th July 2025

Helpful Report

Posted 4 months ago

“I spoke a cashier a young lady she is being rude and hung up on me she not very helpful today at 2:30 pm 7/5/2025”

Helpful Report

Posted 4 months ago

Ace Hardware is rated 2.5 based on 160 reviews