I made a ship to store order online. The estimated pickup date was for three days later. I got an email eight days later claiming that my order was ready for pick up. I went to the store and they did not have my items. I was told that they would call when the items arrived. No call. Eleven days after making the order I submitted a form on the ACE Customer Service website. I got an email confirming the receipt of my inquiry. I was never contacted by ACE Customer Service. A few days later I called the Customer Service number and spoke with a representative who contacted the store while I held. I was told that the order had failed to ship, would reship and arrive on Monday. It is now Wednesday. Yesterday I emailed the Store and have received no response. 24 days since I made an order for and paid for items that were estimated to arrive in a few days I do not have my items and absolutely no indication that anyone involved with ACE hardware could care any less.