Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.40

2.4 Rating 145 Reviews

32 %

of reviewers recommend Ace Hardware

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2.4

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Ace Hardware 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Assistant Manager, Robert, at Roosters Ace in Round Rock, Texas is awesome. I had a do it yourself project and needed advice and help. Robert had suggestions and thoroughly explained what I needed to do. Best customer service I've had in a very long time! Thank you Robert!”

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Posted 2 months ago

“I placed an online order on 22 May 2025. I checked the status of my order on 27 May, when my items hadn't been delivered, which is when I saw "Cancelled". I'd received no phone calls, no emails, the order was just cancelled. So as it turns out, the order went through the e-commerce portal (ACE online store) with no issue. The order was passed along to the warehouse, which is when everything broke. Evidently, the warehouse didn't have my items in stock, so the warehouse cancelled fulfillment of my order. However, because the warehouse system and online store system aren't interconnected, there is 0 mechanism for automated notifications to be generated and sent to the consumer. I'm trying to think of a comparably bush-league mess of poorly inter-connected merchant IT systems, and I suppose fortunately I cannot. At this point, the only way I'll be purchasing anything from ACE in the future is verify a specific item is in store, and then purchase it online at a lower price for store pickup at that store. All that trouble because ACE also doesn't price-match itself. I understand that ACE is trying to maintain that local hardware store function in a lot of communities, but they really are driving a disservice to their customer base.”

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Posted 2 months ago

“I have been a longtime customer but always run into difficulties either trying to use their coupon or getting a box for a gift or several other problems. I have decided to go to other nurseries instead. It should not be this flustering. Our lical ace is definitely not into customer satisfaction And I travel an buy from many nurseries .”

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Posted 2 months ago

“Success! The withdrawal went through flawlessly. Many thanks to Mrs. Supreme and her outstanding team for their great service.”

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Posted 2 months ago

“Very happy”

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Posted 2 months ago

“Great stuff specially Chuck Sir thank you so much for helping me today ❤️”

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Posted 2 months ago

“ace hardware will show you that they have items in stock but when you get to the store they are not there”

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Posted 2 months ago

“Be careful when you buy online in this store they offer some supplies, articles or furniture at very good price and when you already bought it, they send you a message telling you that your order was cancelled”

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Posted 2 months ago

“DO NOT BUY BIG TICKET ITEMS FROM ACE! I bought a generator online and ended up wanting to return it unopened. Customer service said to bring it into a store. Brought it in and the store said they can’t take it and that it needs to go back to the manufacturer. I contacted Champion who was great. Shipped it to them no charge. They received it and told ACE to release the refund. That was 2 weeks ago. ACE just gives me the run around every time I call. They “escalate” it and give me a new case number every time I call. They said I have to wait 24-72 hours. So I have been calling every 72 hours. When I asked to speak to a manager they said one will call me back. Still haven’t heard anything about a refund. So now I’m out $700 and have no generator. Terrible system.”

Helpful Report

Posted 2 months ago

“I have a broken wrist and wanted to incorporate the same equipment as my OT has during my therapy sessions. I went to Rick’s Ace hardware on the Hill in St Louis, MO and John made me exactly want I needed by cutting and drilling a dowel rod. It was phenomenal service. He was so caring! Every employee at that store should get a gold star… John should get 2 gold stars!! Thank you Ace hardware. I am getting better very quickly ! Carolyn Odom”

Helpful Report

Posted 2 months ago

“Went in to buy a lawn mower and they had no one who knew anything about the product. Told them what I wanted and it needed to be have rear wheel drive. They ordered me a Toro lawn mower and when I went to get it I took it home put the oil in it and gas, started it and then I realized it had no rear wheel drive, was just a push mower. Took it back and they said it was my fault it was a push mower and they wouldn’t take it back because I had ran it and it was against the law for them to take it back. The person who ordered it had quit and the manager was a complete jerk. Told me to leave because it was my fault that it was wrong. He didn’t even try to resolve or compromise the problem , just told me to get lost. I and my family and friends will never ever do business with Ace again!!! They suck.”

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Posted 2 months ago

“Missed TWO consecutive delivery dates because they are so unorganized and unprofessional. I will no longer be shopping here. Which by the emptiness of the Linden and Bellingham stores, it seems I'm not the only one making that decision......”

Helpful Report

Posted 2 months ago

“I frequent a couple of Ace Hardware stores in my area. This comment is about the wonderful customer service experience I encountered today at MacKay’s Ace Hardware store in Westford. On April 25th I purchased Step 1 of Scott’s 4 step fertilizer for $99. Then today, my wife suggested that I go back and purchase the other three steps because the four steps were on sale for $229.99. I explained my situation to two very helpful staff members and was quite surprised and pleased when my previous purchase of a Step 1 bag was treated as a return. I received a credit for the earlier purchase and then proceeded to purchase the complete 4 step program, a purchase I do not routinely make at the sale price of $229.00. THANK YOU TO THE TWO SALES REPS WHO TOOK MY ORDER TODAY AND SAVED ME A LOT OF MONEY IN THE PROCESS!”

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Posted 3 months ago

“I have a $10 birthday card so I thought I would go get some items at the granger ace store.My birthday is in may and today's date is april 30th.I took my items to the cashier and presented my birthday card to her,she said I couldn't use it until tomorrow.I thought whats the diffsrence? I left and went to minards and bought my items I was going to buy at Ace Granger.Lost a sale and lost a customer.”

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Posted 3 months ago

“The customer service at the Westlake ace hardware in Blue Springs store #92 is exceptional you are always greeted as soon as you walk in ..asst Manager James Adams always go above and beyond to help,he has a vast knowledge in many areas and always is helpful to find a solution to your problem.”

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Posted 3 months ago

“ACE Hardware, Blacksburg VA I've consistently had a disappointing experience at this store, especially when trying to use coupons. Each time, the staff seems reluctant and dismissive—even before attempting to scan the coupon, they often say it likely won’t work. It feels like they go out of their way to avoid honoring them. The attitude shift is noticeable, and it almost feels like using a coupon puts me at odds with the employees. They become unhelpful, and I’ve even had situations where they wouldn’t assist with carrying heavier items—something they would normally do. I’m not sure if this is a family-owned store or not, but either way, the customer service has been consistently unwelcoming. I never leave feeling good about my visit, and that’s unfortunate. The atmosphere is inhospitable, and it really deters me from returning.”

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Posted 3 months ago

“I visited an Ace Hardwear store and was so disappointed at the prices. I haven't been there a while. Ace once was the all American hardware where we could find almost anything. Now Ace is higher than the big box stores. That was my last trip there. The staff are not friendly has no personality. I didn't purchaseanything. I rather go someplace else and at least get a smile if nothing else. But they never have to worry about me visiting again and I know one person don't matter, but I hope in end everyone stop shopping there.”

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Posted 3 months ago

“I was looking for the perfect color paint and employee named Caycee at Ace on Hulen in ft worth helped me beyond what anyone else would do. Now I'm so happy and can't wait to start my project today. Caycee number 1 ace employee in my eyes. I definitely will be back.”

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Posted 3 months ago

“This place is great & very helpful. Colorado Springs South store on Academy,Scott was great. Keep up the amazing work 🙏🏼🤙🏼”

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Posted 3 months ago

“The Cost of Overlooking Real Workers – Ace Burlington, WI During my time as a cashier, I was more than just someone who rang up transactions—I built relationships with customers, made them feel valued, and went beyond my job description daily. Whether it was helping a struggling customer, looking out for the remodel crew, or creating a welcoming atmosphere that brought people back, I made an impact. And yet, management chose to dismiss that value. I was denied basic breaks due to staffing shortages while others received preferential treatment. I witnessed a culture that encouraged complacency and protected incompetence while disregarding those who actually did the work. When I advocated for myself, I was met with condescension rather than appreciation. Now, with two locations severely understaffed, I’m curious—who will step up? Who will bring the heart and dedication that I, and others like me, brought every single day? I am a Military Veteran, honored with an Army Achievement Medal, a Navy and Marine Corps Achievement Medal, and a NATO Medal. I am a graduate of Alverno College, multilingual, and have years of customer service and teaching experience. I am also someone who genuinely cares about people and the community. But despite all that, Ace Burlington would rather overlook real value to focus on people who do not contribute where it matters most—inside the stores, connecting with the communities that keep Ace alive. Ace prides itself on being "The Helpful Place," but when management fails to respect and retain its best employees, what kind of help is actually being provided? I hope corporate starts paying closer attention before more dedicated, hardworking employees walk out the door—taking the true magic of the store with them. Sincerely, Milanka Sulejic”

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Posted 3 months ago

Ace Hardware is rated 2.4 based on 145 reviews