Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.46

2.5 Rating 164 Reviews

34 %

of reviewers recommend Ace Hardware

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2.5

Based on 164 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Ace Hardware 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Local store is just fine. ACE corporate (and the app) is just horrible! Zero customer service/support. They just don't care. Lost me as a customer for sure.”

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Posted 4 months ago

“One product sold by Ace causes a black mark on this great company. We bought 4 Adirondack chairs each for $28.00. All four chairs cracked and fell apart within one day of use. Very disappointing Ace sells inferior chairs.”

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Posted 4 months ago

“I reached out to their services expecting strong investment advice and professional guidance, but unfortunately, my experience didn’t live up to those expectations. In under a month, I faced a loss, which was very frustrating. Looking back, I realize I should’ve done more research before jumping in. However, I’m thankful I contacted UNIQUE RECOVERY FIRM. they quickly stepped in and helped me recover my funds. Their support was incredibly valuable and deeply appreciated.”

Ace Hardware 1 star review on 12th July 2025

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Posted 4 months ago

“I spoke a cashier a young lady she is being rude and hung up on me she not very helpful today at 2:30 pm 7/5/2025”

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Posted 5 months ago

“I went to your Allen Blvd location in Beaverton. I was lucky enough to have Alex wait on me. Within 2 minutes he found what I needed! Thanks again Alex. You rock!”

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Posted 5 months ago

“Look below”

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Posted 5 months ago

“I ordered a hedge trimmer, canceled it immediately when I saw that my rewards didn't go through. It looked like the cancellation went through so I ordered another one and then they sent me two hedge trimmers with two shipping charges and two full charges. I went to take one of them back to the Ace in town and they couldn't take it back. Finally they agreed to mail it back to wherever it came from and three weeks later I am still waiting for my refund. They're absolutely terrible to deal with online I would not ever recommend Ordering anything online with Ace.”

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Posted 5 months ago

“Today we were at an Ace Hardware store on 44-33 Tamiami Trail, looking for a very specific fitting for a sprinkler system. A worker there named Lupe try to help us find it almost everyone they had on the floor didn’t manage to find it. We looked around for a couple of items and as we were leaving The register with exactly the part that we needed it was half the price! Lupe went the extra mile thanks”

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Posted 5 months ago

“Kristi is very helpful and knowledgeable she makes shopping there quick and easy,very polite and helpful”

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Posted 5 months ago

“Lemoyne ACE..Brendon (I believe that was the name on his tag) so very kind and helpful..all the employees there are helpful and courteous..the checkout young fellow is a gem.”

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Posted 5 months ago

“The best! Everyone is so kind and helpful! Won’t go anywhere else!”

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Posted 5 months ago

“Bought a Zero-Turn Huskavarnah riding mower. Was $3200 but after my dad got his veteran discount and everything was finalized came to $2861. Not only that but went above and beyond and delivered the mower to my home. Oustanding service.”

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Posted 5 months ago

“High prices! Beware, I bought a brass fitting at Home Depot for $9.46, needed one more and found it online at ACE for $14.99. Dummy me, I ordered it for store pick up. Meanwhile, I also found it at Lowes for $9.48. I took this information to Ace and asked for a "price match", they declined.... I canceled the Ace order and bought the one at LOWES! Ace charged 63 percent more for the identical fitting, so Beware, do your price checking before you get ripped off!”

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Posted 6 months ago

“I bought a 5AH battery for my Ego Electric Mower at Bryant's Ace Hardware in Oakhurst Ca. Price was $322.00 including tax. Two months later, I went on line to Amazon and bought the SAME 5AH battery for $75.00 including tax and shipping!!! This is a $247.00 difference in pricing or over 400% percent greater at Bryant's ACE Hardware. Mariposa Foster Ace Hardware had the same outrageous $322.00 pricing with tax. Called ACE Corporate office and they said the recommended selling price for all stores was $299.00. DO NOT buy Ego replacement batteries from Ace Hardware or you will be massively ripped off!!!! Buy them on Amazon. Ace really needs to check their pricing and be more competitive!!!!! I don't like being ripped off, and I am sure you do NOT either!!! Mark F.”

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Posted 6 months ago

“I made a ship to store order online. The estimated pickup date was for three days later. I got an email eight days later claiming that my order was ready for pick up. I went to the store and they did not have my items. I was told that they would call when the items arrived. No call. Eleven days after making the order I submitted a form on the ACE Customer Service website. I got an email confirming the receipt of my inquiry. I was never contacted by ACE Customer Service. A few days later I called the Customer Service number and spoke with a representative who contacted the store while I held. I was told that the order had failed to ship, would reship and arrive on Monday. It is now Wednesday. Yesterday I emailed the Store and have received no response. 24 days since I made an order for and paid for items that were estimated to arrive in a few days I do not have my items and absolutely no indication that anyone involved with ACE hardware could care any less.”

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Posted 6 months ago

“I purchased a three foot stepladder online on May 21st. It arrived on May 23rd (great), but when I took it out of the box dirt fell all over the floor and the ladder was filthy. I contacted customer service the day after Memorial Day and they gave me a customer service number and told me to send pictures. I did that the next day, they sent an email saying they would contact me, and I waited. I finally called back on June 4th and talked with a great customer service rep who had no power to make a decision. She looked at the pictures that I sent and said that the ladder was definitely used. She gave me three options and I picked a refund back if the amount was sufficient. She came back with a $10 offer which was insulting considering they gave me a used ladder. I then chose to send it back but she said it will take 24 hours to get an answer. I am almost 2 weeks out from needing the ladder and Istill don't know if I can get a refund so I can purchase a ladder somewhere else.”

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Posted 6 months ago

“Bought an item at one ace hardware next day got a $15 off coupon tried to return and repurchase to get my discount said had to return item to original store ridiculous!”

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Posted 6 months ago

“Went to use my Ace reward -20$ off 100$ and would not apply. Read the fine print does not apply for building materials. What? Is that not want Ace sells. I was buying plumbing material which counting as building materials. The awards are not worth it. Will be shopping elsewhere.”

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Posted 6 months ago

“Customer support does not follow through. Keep close watch on your membership account because software and oversight unreliable. I will go far to avoid an Ace-affiliated store.”

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Posted 6 months ago

“Assistant Manager, Robert, at Roosters Ace in Round Rock, Texas is awesome. I had a do it yourself project and needed advice and help. Robert had suggestions and thoroughly explained what I needed to do. Best customer service I've had in a very long time! Thank you Robert!”

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Posted 6 months ago

Ace Hardware is rated 2.5 based on 164 reviews