Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.43

2.4 Rating 134 Reviews

33 %

of reviewers recommend Ace Hardware

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2.4

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missed TWO consecutive delivery dates because they are so unorganized and unprofessional. I will no longer be shopping here. Which by the emptiness of the Linden and Bellingham stores, it seems I'm not the only one making that decision......”

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Posted 1 month ago

“I frequent a couple of Ace Hardware stores in my area. This comment is about the wonderful customer service experience I encountered today at MacKay’s Ace Hardware store in Westford. On April 25th I purchased Step 1 of Scott’s 4 step fertilizer for $99. Then today, my wife suggested that I go back and purchase the other three steps because the four steps were on sale for $229.99. I explained my situation to two very helpful staff members and was quite surprised and pleased when my previous purchase of a Step 1 bag was treated as a return. I received a credit for the earlier purchase and then proceeded to purchase the complete 4 step program, a purchase I do not routinely make at the sale price of $229.00. THANK YOU TO THE TWO SALES REPS WHO TOOK MY ORDER TODAY AND SAVED ME A LOT OF MONEY IN THE PROCESS!”

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Posted 1 month ago

“I have a $10 birthday card so I thought I would go get some items at the granger ace store.My birthday is in may and today's date is april 30th.I took my items to the cashier and presented my birthday card to her,she said I couldn't use it until tomorrow.I thought whats the diffsrence? I left and went to minards and bought my items I was going to buy at Ace Granger.Lost a sale and lost a customer.”

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Posted 1 month ago

“The customer service at the Westlake ace hardware in Blue Springs store #92 is exceptional you are always greeted as soon as you walk in ..asst Manager James Adams always go above and beyond to help,he has a vast knowledge in many areas and always is helpful to find a solution to your problem.”

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Posted 1 month ago

“ACE Hardware, Blacksburg VA I've consistently had a disappointing experience at this store, especially when trying to use coupons. Each time, the staff seems reluctant and dismissive—even before attempting to scan the coupon, they often say it likely won’t work. It feels like they go out of their way to avoid honoring them. The attitude shift is noticeable, and it almost feels like using a coupon puts me at odds with the employees. They become unhelpful, and I’ve even had situations where they wouldn’t assist with carrying heavier items—something they would normally do. I’m not sure if this is a family-owned store or not, but either way, the customer service has been consistently unwelcoming. I never leave feeling good about my visit, and that’s unfortunate. The atmosphere is inhospitable, and it really deters me from returning.”

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Posted 1 month ago

“I visited an Ace Hardwear store and was so disappointed at the prices. I haven't been there a while. Ace once was the all American hardware where we could find almost anything. Now Ace is higher than the big box stores. That was my last trip there. The staff are not friendly has no personality. I didn't purchaseanything. I rather go someplace else and at least get a smile if nothing else. But they never have to worry about me visiting again and I know one person don't matter, but I hope in end everyone stop shopping there.”

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Posted 1 month ago

“I was looking for the perfect color paint and employee named Caycee at Ace on Hulen in ft worth helped me beyond what anyone else would do. Now I'm so happy and can't wait to start my project today. Caycee number 1 ace employee in my eyes. I definitely will be back.”

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Posted 1 month ago

“This place is great & very helpful. Colorado Springs South store on Academy,Scott was great. Keep up the amazing work 🙏🏼🤙🏼”

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Posted 2 months ago

“The Cost of Overlooking Real Workers – Ace Burlington, WI During my time as a cashier, I was more than just someone who rang up transactions—I built relationships with customers, made them feel valued, and went beyond my job description daily. Whether it was helping a struggling customer, looking out for the remodel crew, or creating a welcoming atmosphere that brought people back, I made an impact. And yet, management chose to dismiss that value. I was denied basic breaks due to staffing shortages while others received preferential treatment. I witnessed a culture that encouraged complacency and protected incompetence while disregarding those who actually did the work. When I advocated for myself, I was met with condescension rather than appreciation. Now, with two locations severely understaffed, I’m curious—who will step up? Who will bring the heart and dedication that I, and others like me, brought every single day? I am a Military Veteran, honored with an Army Achievement Medal, a Navy and Marine Corps Achievement Medal, and a NATO Medal. I am a graduate of Alverno College, multilingual, and have years of customer service and teaching experience. I am also someone who genuinely cares about people and the community. But despite all that, Ace Burlington would rather overlook real value to focus on people who do not contribute where it matters most—inside the stores, connecting with the communities that keep Ace alive. Ace prides itself on being "The Helpful Place," but when management fails to respect and retain its best employees, what kind of help is actually being provided? I hope corporate starts paying closer attention before more dedicated, hardworking employees walk out the door—taking the true magic of the store with them. Sincerely, Milanka Sulejic”

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Posted 2 months ago

“I placed 2 separate orders online. BOTH orders were canceled 3 days later? Cannot depend on Ace....will shop someplace else.”

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Posted 2 months ago

“This review is for the Beaverton Oregon Hyland Hills Ace hardware store. I visited this store today and was greeted by friendly staff. Great customer service and reasonable prices. I had a great customer service experience! Thank you to all the staff at Ace hardware for you're outstanding service when I visited you're store today!”

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Posted 2 months ago

“Young man that helped get the right 1/2 inch DeWalt steel cutting carbide bit was great. This is Ace Corporate. Please have better lighting in your aisles. You can't read the item labels. Need to bring my flash light next time. Might sell more products if you fix your lighting.”

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Posted 2 months ago

“THIS review is for the store in deerfield bch Florida. Great customer service and help always friendly and very helpful. Special shout out to Bill with his time and beyond help he saved me so much time and aggravation with fixing my old window cranks Bill went well beyond helpful service thank you so much Just a great store very rare in South Florida thank you so much.”

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Posted 3 months ago

“Robinhood Ace - Alice - She was so helpful fixing my calculator! Many thanks!”

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Posted 3 months ago

“I used to appreciate shopping here 1-2 times/week for decades, but have learned they donate ninety to Project 2025. I will not be shopping at Ace any longer.”

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Posted 3 months ago

“On Sat. 22, 25.I have been going to ACE in Groveland Fl. I have never had a bad experience. All employees are helpful. They stay with.me when I explain what I am looking for. Stu helped me on last visit when I explained what I was trying to do with plexiglass and C clamps for a yarn knitting.”

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Posted 3 months ago

“Today, 2/21/25, I was in search of some specialty screws and Lowe's advised they could not assist me but that the Ace Hardware (Gavin's Ace Hardware - 16054) in Cape Coral, Florida had what I needed. I proceed to Ace and when I entered the store, I was met by a young man, an Ace employee named Marc. Mark asked if he could be of assistance and I advised him of my predicament and showed him the electrical device that required specific screws in stainless steel. Marc walked me over to the hardware isle and with a careful, methodical, search located the screws, the washers and nuts needed to complete my installation. The search was rather tedious and it would have taken me an hour to locate what Marc located in about five-minutes. Marc had an exceptionally professional demeanor, was funny and helpful. I wanted to commend Marc for a job well done and for taking pride in his job and service to his customer.”

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Posted 3 months ago

“I can’t say enough about Ace hardware on Clayton Road , bought a new weed trimmer head and it didn’t work for me , i took it back to the store to return it , JT help me put the new one on , He is one awesome Guy thank you so much didn’t realize you guys could do that you guys are awesomeThank you ace hardware, and JT you are the best.”

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Posted 3 months ago

“Yesterday I had the pleasure of being becoming acquainted with Ace Hardware home services they came to unclog the drain in my kitchen and they were wonderful. They were knowledgeable, personable, and most of all they were affordable and they had my problem solved quickley. love the experience will call them again.”

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Posted 4 months ago

“I went into Ace hardware looking for a part that I did not expect them to have it was 50 years old they had the part on the shelf thank you very much Ace you're awesome”

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Posted 4 months ago

Ace Hardware is rated 2.4 based on 134 reviews