“They have let me down now several times showing items in stock at my local Ace Hardware location. Then, I try to order online and none of my discount codes get applied. Tired of wasting my time trying to go local non big box stores.”
“Today we were at an Ace Hardware store on 44-33 Tamiami Trail, looking for a very specific fitting for a sprinkler system. A worker there named Lupe try to help us find it almost everyone they had on the floor didn’t manage to find it. We looked around for a couple of items and as we were leaving The register with exactly the part that we needed it was half the price! Lupe went the extra mile thanks”
“I purchased a Craftsman Corded Electric String Trimmer on 10/28. When I left the store I asked what the return policy was. I was told 60 days by one employee and 90 days by another. I just called the store (Rocky’s in Port St Lucie, FL) and was told that I could return the item, but only for a store credit, not a refund. They told me that since I took the item out of the box and connected it to an electrical source just to try it out to see how I liked it and if it worked properly it is not new anymore and cannot be sold. Frankly, that is a bunch of hogwash. I did not use it to trim or weed whack my property. I only turned it on to check it to make sure it was working properly. That’s it, and now I am told I cannot get a refund if I bring it back and I will only receive a store credit. You know, if I bought this thing at Home Depot or Lowe’s I would not be getting horsed around with this and I would get a refund, no big deal. If this is how Ace Hardware operates, I will no longer buy anything from Ace Hardware and I will be sure to inform those I know of Ace Hardware’s return policy. I am very disappointed in Ace Hardware.”
“I was told that the cashier's name is Karen. She was very rude, and she had a nerve to stare me down as I walked out of the Great Lakes Ace store at 6248 Allisonville Rd, Indianapolis, IN. Their customer service at one time was great. WOW! What happened?]”
“My online order never got shipped but I was charged. After talking to six people and sending many emails, I still have not been helped. Horrible service”
“The price of a red wagon we just purchased from Elders Ace hardware was almost double what it cost anywhere else. I was sick that day and had just come from walk in clinic to get it and drop it off at my great granddaughter birthday party. My granddaughter had a fit said I should have gone somewhere else in Cleveland. I have always shopped at ace hardware but this is the last time. Bird feed, plants, mulch, planters, everything there is now approximately double what it is at Tractor supply, Lowe’s, even Home Depot. Ace hardware , you have lost a loyal customer. I checked prices on things a regularly purchase there. Good quality but prices are the worst in this town. It won’t be long until you are out of business here.”
“Service dept doesn’t know how to fix mower had a month and a half finally thought it was fixed got home ran 2mins quit took back the fixed belt worked fine today I go to use and same thing wouldn’t work waste of time and money there”
“Took 10 days for us to be able to pick up mower,I indicated that I wanted it assembled. It was not , at least they took the 25 $ of the bill,but I wanted to avoid hassle of putting it together. Why even offer service if you're not going to provide it....never again”
“Every time I order online for pickup they never have the order right and they don’t care I will never order online for pickup again. They need better training for customer service”
