Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.45

2.5 Rating 156 Reviews

34 %

of reviewers recommend Ace Hardware

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Metrics

2.5

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Ace Hardware 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are always Great, They are friendly, Always happy to tell you what isle, or even take you to the spot. 99% of the time they have what i want or something close. Sometimes the price isn't even higher, but even if it is a little higher the convenience makes it worth the trip.”

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Posted 1 week ago

“I was at my local Ace Hardware in Hendersonville, Tennessee, where I bought several bags of dirt and mulch. Since I’m in my mid 70s, it’s harder for me to pick up these heavy bags of dirt to place them in my trunk. I want to thank Jake, Hendersonville, Tennessee, Ace Hardware, associate for placing these heavy bags of dirt in my trunk. Jake was very nice and pleasant and it is a credit to Ace Hardware. Nice job Jake.”

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Posted 1 week ago

“Ace Hardware in Washington Court House is a well stocked store with great service. The help is knowledgeable ,professional and courteous. They ask the right questions to make sure I only need to make one trip to get the help I need.”

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Posted 2 weeks ago

“Fantastic store. It's my first stop in my head if I need anything to fix up the house or garden. If I have a question, the staff are always friendly and knowledgeable and are ready to help.”

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Posted 3 weeks ago

“As a complete beginner in tropical fish care, I walked into the ACE Hardware Festival City branch feeling overwhelmed but thanks to Dissan in the Aquarium section, I left feeling confident and excited to start my journey. Dissan’s genuine concern for both the buyer and the wellbeing of the fish truly sets him apart. He didn’t just try to sell me products, he took the time to explain which fish were suitable for a beginner and which ones I should avoid for now. His advice was thoughtful, practical, and clearly rooted in experience. What impressed me most was that he wasn’t focused on how much I would spend, but rather on making sure I started off right—with healthy fish and the proper setup. It’s rare to find someone so knowledgeable and sincerely invested in helping customers succeed. Thank you, Dissan, for your kindness and guidance. You’ve made ACE Hardware my go-to for all aquarium needs!”

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Posted 1 month ago

“I went to your Allen Blvd location in Beaverton. I was lucky enough to have Alex wait on me. Within 2 minutes he found what I needed! Thanks again Alex. You rock!”

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Posted 2 months ago

“Kristi is very helpful and knowledgeable she makes shopping there quick and easy,very polite and helpful”

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Posted 3 months ago

“The best! Everyone is so kind and helpful! Won’t go anywhere else!”

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Posted 3 months ago

“Bought a Zero-Turn Huskavarnah riding mower. Was $3200 but after my dad got his veteran discount and everything was finalized came to $2861. Not only that but went above and beyond and delivered the mower to my home. Oustanding service.”

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Posted 3 months ago

“Assistant Manager, Robert, at Roosters Ace in Round Rock, Texas is awesome. I had a do it yourself project and needed advice and help. Robert had suggestions and thoroughly explained what I needed to do. Best customer service I've had in a very long time! Thank you Robert!”

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Posted 3 months ago

“Great stuff specially Chuck Sir thank you so much for helping me today ❤️”

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Posted 4 months ago

“I have a broken wrist and wanted to incorporate the same equipment as my OT has during my therapy sessions. I went to Rick’s Ace hardware on the Hill in St Louis, MO and John made me exactly want I needed by cutting and drilling a dowel rod. It was phenomenal service. He was so caring! Every employee at that store should get a gold star… John should get 2 gold stars!! Thank you Ace hardware. I am getting better very quickly ! Carolyn Odom”

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Posted 4 months ago

“I frequent a couple of Ace Hardware stores in my area. This comment is about the wonderful customer service experience I encountered today at MacKay’s Ace Hardware store in Westford. On April 25th I purchased Step 1 of Scott’s 4 step fertilizer for $99. Then today, my wife suggested that I go back and purchase the other three steps because the four steps were on sale for $229.99. I explained my situation to two very helpful staff members and was quite surprised and pleased when my previous purchase of a Step 1 bag was treated as a return. I received a credit for the earlier purchase and then proceeded to purchase the complete 4 step program, a purchase I do not routinely make at the sale price of $229.00. THANK YOU TO THE TWO SALES REPS WHO TOOK MY ORDER TODAY AND SAVED ME A LOT OF MONEY IN THE PROCESS!”

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Posted 4 months ago

“The customer service at the Westlake ace hardware in Blue Springs store #92 is exceptional you are always greeted as soon as you walk in ..asst Manager James Adams always go above and beyond to help,he has a vast knowledge in many areas and always is helpful to find a solution to your problem.”

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Posted 4 months ago

“I was looking for the perfect color paint and employee named Caycee at Ace on Hulen in ft worth helped me beyond what anyone else would do. Now I'm so happy and can't wait to start my project today. Caycee number 1 ace employee in my eyes. I definitely will be back.”

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Posted 5 months ago

“This place is great & very helpful. Colorado Springs South store on Academy,Scott was great. Keep up the amazing work 🙏🏼🤙🏼”

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Posted 5 months ago

“This review is for the Beaverton Oregon Hyland Hills Ace hardware store. I visited this store today and was greeted by friendly staff. Great customer service and reasonable prices. I had a great customer service experience! Thank you to all the staff at Ace hardware for you're outstanding service when I visited you're store today!”

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Posted 5 months ago

“THIS review is for the store in deerfield bch Florida. Great customer service and help always friendly and very helpful. Special shout out to Bill with his time and beyond help he saved me so much time and aggravation with fixing my old window cranks Bill went well beyond helpful service thank you so much Just a great store very rare in South Florida thank you so much.”

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Posted 6 months ago

“Robinhood Ace - Alice - She was so helpful fixing my calculator! Many thanks!”

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Posted 6 months ago

“On Sat. 22, 25.I have been going to ACE in Groveland Fl. I have never had a bad experience. All employees are helpful. They stay with.me when I explain what I am looking for. Stu helped me on last visit when I explained what I was trying to do with plexiglass and C clamps for a yarn knitting.”

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Posted 6 months ago

Ace Hardware is rated 2.5 based on 156 reviews