Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.43

2.4 Rating 134 Reviews

33 %

of reviewers recommend Ace Hardware

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Metrics

2.4

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best! Everyone is so kind and helpful! Won’t go anywhere else!”

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Posted 1 day ago

“Bought a Zero-Turn Huskavarnah riding mower. Was $3200 but after my dad got his veteran discount and everything was finalized came to $2861. Not only that but went above and beyond and delivered the mower to my home. Oustanding service.”

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Posted 6 days ago

“Assistant Manager, Robert, at Roosters Ace in Round Rock, Texas is awesome. I had a do it yourself project and needed advice and help. Robert had suggestions and thoroughly explained what I needed to do. Best customer service I've had in a very long time! Thank you Robert!”

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Posted 2 weeks ago

“Great stuff specially Chuck Sir thank you so much for helping me today ❤️”

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Posted 1 month ago

“I have a broken wrist and wanted to incorporate the same equipment as my OT has during my therapy sessions. I went to Rick’s Ace hardware on the Hill in St Louis, MO and John made me exactly want I needed by cutting and drilling a dowel rod. It was phenomenal service. He was so caring! Every employee at that store should get a gold star… John should get 2 gold stars!! Thank you Ace hardware. I am getting better very quickly ! Carolyn Odom”

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Posted 1 month ago

“I frequent a couple of Ace Hardware stores in my area. This comment is about the wonderful customer service experience I encountered today at MacKay’s Ace Hardware store in Westford. On April 25th I purchased Step 1 of Scott’s 4 step fertilizer for $99. Then today, my wife suggested that I go back and purchase the other three steps because the four steps were on sale for $229.99. I explained my situation to two very helpful staff members and was quite surprised and pleased when my previous purchase of a Step 1 bag was treated as a return. I received a credit for the earlier purchase and then proceeded to purchase the complete 4 step program, a purchase I do not routinely make at the sale price of $229.00. THANK YOU TO THE TWO SALES REPS WHO TOOK MY ORDER TODAY AND SAVED ME A LOT OF MONEY IN THE PROCESS!”

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Posted 1 month ago

“The customer service at the Westlake ace hardware in Blue Springs store #92 is exceptional you are always greeted as soon as you walk in ..asst Manager James Adams always go above and beyond to help,he has a vast knowledge in many areas and always is helpful to find a solution to your problem.”

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Posted 1 month ago

“I was looking for the perfect color paint and employee named Caycee at Ace on Hulen in ft worth helped me beyond what anyone else would do. Now I'm so happy and can't wait to start my project today. Caycee number 1 ace employee in my eyes. I definitely will be back.”

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Posted 1 month ago

“This place is great & very helpful. Colorado Springs South store on Academy,Scott was great. Keep up the amazing work 🙏🏼🤙🏼”

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Posted 2 months ago

“This review is for the Beaverton Oregon Hyland Hills Ace hardware store. I visited this store today and was greeted by friendly staff. Great customer service and reasonable prices. I had a great customer service experience! Thank you to all the staff at Ace hardware for you're outstanding service when I visited you're store today!”

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Posted 2 months ago

“THIS review is for the store in deerfield bch Florida. Great customer service and help always friendly and very helpful. Special shout out to Bill with his time and beyond help he saved me so much time and aggravation with fixing my old window cranks Bill went well beyond helpful service thank you so much Just a great store very rare in South Florida thank you so much.”

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Posted 3 months ago

“Robinhood Ace - Alice - She was so helpful fixing my calculator! Many thanks!”

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Posted 3 months ago

“On Sat. 22, 25.I have been going to ACE in Groveland Fl. I have never had a bad experience. All employees are helpful. They stay with.me when I explain what I am looking for. Stu helped me on last visit when I explained what I was trying to do with plexiglass and C clamps for a yarn knitting.”

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Posted 3 months ago

“Today, 2/21/25, I was in search of some specialty screws and Lowe's advised they could not assist me but that the Ace Hardware (Gavin's Ace Hardware - 16054) in Cape Coral, Florida had what I needed. I proceed to Ace and when I entered the store, I was met by a young man, an Ace employee named Marc. Mark asked if he could be of assistance and I advised him of my predicament and showed him the electrical device that required specific screws in stainless steel. Marc walked me over to the hardware isle and with a careful, methodical, search located the screws, the washers and nuts needed to complete my installation. The search was rather tedious and it would have taken me an hour to locate what Marc located in about five-minutes. Marc had an exceptionally professional demeanor, was funny and helpful. I wanted to commend Marc for a job well done and for taking pride in his job and service to his customer.”

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Posted 3 months ago

“I can’t say enough about Ace hardware on Clayton Road , bought a new weed trimmer head and it didn’t work for me , i took it back to the store to return it , JT help me put the new one on , He is one awesome Guy thank you so much didn’t realize you guys could do that you guys are awesomeThank you ace hardware, and JT you are the best.”

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Posted 3 months ago

“Yesterday I had the pleasure of being becoming acquainted with Ace Hardware home services they came to unclog the drain in my kitchen and they were wonderful. They were knowledgeable, personable, and most of all they were affordable and they had my problem solved quickley. love the experience will call them again.”

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Posted 4 months ago

“I went into Ace hardware looking for a part that I did not expect them to have it was 50 years old they had the part on the shelf thank you very much Ace you're awesome”

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Posted 4 months ago

“Love the Buckwalter store in Bluffton SC. They are all very helpful. They take me to what I need. Laura the cashier is very nice and personable. She is friendly and always has a smile on her face. Ace is my go to hardware store.”

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Posted 4 months ago

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Posted 5 months ago

“It was fast good”

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Posted 5 months ago

Ace Hardware is rated 2.4 based on 134 reviews