Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.44

2.4 Rating 135 Reviews

33 %

of reviewers recommend Ace Hardware

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Metrics

2.4

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mandy, a cashier in Payson, located and reprinted a nearly three month old receipt for me, which I needed for insurance purposes. Thank God for people like Mandy at Ace Hardware, and for computers, when they work.”

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Posted 6 months ago

“Nick Williams the best. He went above and beyond what I expected. Worth his weight in gold!”

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Posted 6 months ago

“I went to the Lebanon store, to purchase a chainsaw. Associate Bill was very knowledgeable and extremely helpful. Very happy with my purchase and very happy with the customer service.”

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Posted 7 months ago

“I had a real need to find the right size of "O" Ring for a water filter system. I checked with Ace Hardware to see if they could help and the young fellow checked ever so carefully to make sure to fit the size that I needed. I was impressed with the efficiency and more than happy that the "O" Ring did the job!”

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Posted 7 months ago

“I was hesitant to go into Ace Hardware in Oceanside because I needed help with something and last year I encountered an employee who was very condescending and dismissive. Well, to my surprise I encountered two employees in Hardware that couldn’t do enough for me. Pleasant, knowledgeable and very helpful. They were a pleasure to deal with and solved my problem. Two Star employees. Certainly my heroes of the day! Ace should be proud!”

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Posted 8 months ago

“Ace hardware on Telegraph is fantastic! Everyone is very friendly and greet you at the door to see if you need anything or need help to find a particularly item thank you to all the staff! You can always find something that you can't find at lowes or home depot!”

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Posted 10 months ago

“Very friendly and very helpful, putting my purchases in my car,finding the right tool I need for my job.”

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Posted 10 months ago

“I've always loved this store. Everybody is friendly & eager to help but on this nite when I needed a new head & string on my weedeater 2 associates went out of their way to help me. David & Kalyn didn't try to rush me out beings it was close to closing time & a Friday nite! Long story short there were complications since my machine is older not kept up but David stuck it out changed my head PLUS took extra time showing me how to restring on my own. I'm older & single so this all is an extra plus for me & very comforting to have available. I'm forever grateful for them & I've been looking for a self propelled push mower & bc of his knowledge & patience he'll prob be the person to sell 1 to me. THANK U DAVID AT THE JOPLIN ACE HARDWARE ON MAIDEN LANE. IT SHOWS I GAVE A 3 STAR RATING NOT TRUE TOTALLY 5 STARS ALL THE WAY!!”

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Posted 11 months ago

“Recently had a good experience in getting the right parts for my stihl chainsaw. Thanks to Austin for his knowing what parts were needed and how to correctly diagnose problem with my saw. He made it possible to get back to job and get things done.”

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Posted 11 months ago

“Excellent Service at Ace Hardware At 6908 S Archer The Cashier is a PLUS … can’t tell how many times I have returned items ….with no hassle. Her name is Karen …K2 Thank You K2 And ACE”

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Posted 1 year ago

“Ace Hardware in Lake Forest park Wa. Went above and beyond with a problem of having a new kitchen faucet. Michael helped me figure out what was best way to proceed with the problem Absolutely amazing service Thank you Michael!!!”

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Posted 1 year ago

“Ace Hardware on Cherry St in Denver An employee named James at Cherry St in Denver gave my husband and I EXTRODINARY service!! He went WAY out of his way to help us find what we needed!”

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Posted 1 year ago

“Stopped by Ace in Durango again and Chris saw me right away, called me by name with a big smile and asked me how I was enjoying my new Ego snow blower, which I absolutely love. I even got a credit on my electric bill. Then he helps me find everything on my shopping list, along with an new Ego lawn mower with a huge rebate discount and a ton of info about Ego kit discounts. This is the BEST customer service I've experienced since I moved to Durango, last year. Thank you Ace for hiring this guy and thanks again and kudos to Chris !”

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Posted 1 year ago

“Never changed my hair for 20 years and when I did I couldn’t be happier they where awesome and great people.”

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Posted 1 year ago

“I ordered a bag of grass seed on line, but I didn't change the pick-up location to Midland. When I stopped in to pick up my order, Brooke realized my mistake, and asked me to pull up my ACE app on my phone, to vancel and re-order the seed. I wasn't sure how to proceed, so Brooke took my phone and canceled the order. She then sold me the same bag of grass seed, and honored my $10 coupon. Thank you Brooke, it's employees like you who keep me coming back to ACE whenever I have a home project.”

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Posted 1 year ago

“I had some very nice customer service in the garden area, as well as helping me take my cart out and load my car, all heavy and I’m a senior.”

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Posted 1 year ago

“KUDOs to the staff at ACE Hardware Store on the Island. I needed a ceiling medallion cut in half. As a DIY always helping a neighbor, I know I can always find everything there. Roger referred me to Ron. What a talented team they have at this store, always willing to offer a helping hand. The staff are always very professional. Oh, my and find so many other. things to purchase. Keep up the magnificent work ethics everyone, you’re the “BEST”.”

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Posted 1 year ago

“This Ace Hardware store always has every tool a need for a home project, and the employees are always willing to help. They also sell local honey, which I really like.”

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Posted 5 years ago

“Every time I have been in the shop, I have the beast customer service.”

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Posted 6 years ago

“Need to purchase a new lawn mower.... because the old one was no longer repairable. ACE did a great job of helping me select a mower that would do the job... but did not need all the more expensive features”

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Posted 7 years ago

Ace Hardware is rated 2.4 based on 135 reviews