Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.45

2.5 Rating 156 Reviews

34 %

of reviewers recommend Ace Hardware

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2.5

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Ace Hardware 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today, 2/21/25, I was in search of some specialty screws and Lowe's advised they could not assist me but that the Ace Hardware (Gavin's Ace Hardware - 16054) in Cape Coral, Florida had what I needed. I proceed to Ace and when I entered the store, I was met by a young man, an Ace employee named Marc. Mark asked if he could be of assistance and I advised him of my predicament and showed him the electrical device that required specific screws in stainless steel. Marc walked me over to the hardware isle and with a careful, methodical, search located the screws, the washers and nuts needed to complete my installation. The search was rather tedious and it would have taken me an hour to locate what Marc located in about five-minutes. Marc had an exceptionally professional demeanor, was funny and helpful. I wanted to commend Marc for a job well done and for taking pride in his job and service to his customer.”

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Posted 6 months ago

“I can’t say enough about Ace hardware on Clayton Road , bought a new weed trimmer head and it didn’t work for me , i took it back to the store to return it , JT help me put the new one on , He is one awesome Guy thank you so much didn’t realize you guys could do that you guys are awesomeThank you ace hardware, and JT you are the best.”

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Posted 6 months ago

“Yesterday I had the pleasure of being becoming acquainted with Ace Hardware home services they came to unclog the drain in my kitchen and they were wonderful. They were knowledgeable, personable, and most of all they were affordable and they had my problem solved quickley. love the experience will call them again.”

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Posted 7 months ago

“I went into Ace hardware looking for a part that I did not expect them to have it was 50 years old they had the part on the shelf thank you very much Ace you're awesome”

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Posted 7 months ago

“Love the Buckwalter store in Bluffton SC. They are all very helpful. They take me to what I need. Laura the cashier is very nice and personable. She is friendly and always has a smile on her face. Ace is my go to hardware store.”

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Posted 8 months ago

“I was devastated after losing 210,500 in Bitcoin to a scam broker, but Supreme Assets Recovery Agency came through for me. They recovered my funds quickly and were very professional. If you’ve been scammed, contact them at 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵𝟕 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. They are truly trustworthy!”

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Posted 8 months ago

“It was fast good”

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Posted 8 months ago

“Mandy, a cashier in Payson, located and reprinted a nearly three month old receipt for me, which I needed for insurance purposes. Thank God for people like Mandy at Ace Hardware, and for computers, when they work.”

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Posted 9 months ago

“Nick Williams the best. He went above and beyond what I expected. Worth his weight in gold!”

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Posted 9 months ago

“I went to the Lebanon store, to purchase a chainsaw. Associate Bill was very knowledgeable and extremely helpful. Very happy with my purchase and very happy with the customer service.”

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Posted 10 months ago

“I had a real need to find the right size of "O" Ring for a water filter system. I checked with Ace Hardware to see if they could help and the young fellow checked ever so carefully to make sure to fit the size that I needed. I was impressed with the efficiency and more than happy that the "O" Ring did the job!”

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Posted 10 months ago

“I was hesitant to go into Ace Hardware in Oceanside because I needed help with something and last year I encountered an employee who was very condescending and dismissive. Well, to my surprise I encountered two employees in Hardware that couldn’t do enough for me. Pleasant, knowledgeable and very helpful. They were a pleasure to deal with and solved my problem. Two Star employees. Certainly my heroes of the day! Ace should be proud!”

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Posted 11 months ago

“Ace hardware on Telegraph is fantastic! Everyone is very friendly and greet you at the door to see if you need anything or need help to find a particularly item thank you to all the staff! You can always find something that you can't find at lowes or home depot!”

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Posted 1 year ago

“Very friendly and very helpful, putting my purchases in my car,finding the right tool I need for my job.”

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Posted 1 year ago

“I've always loved this store. Everybody is friendly & eager to help but on this nite when I needed a new head & string on my weedeater 2 associates went out of their way to help me. David & Kalyn didn't try to rush me out beings it was close to closing time & a Friday nite! Long story short there were complications since my machine is older not kept up but David stuck it out changed my head PLUS took extra time showing me how to restring on my own. I'm older & single so this all is an extra plus for me & very comforting to have available. I'm forever grateful for them & I've been looking for a self propelled push mower & bc of his knowledge & patience he'll prob be the person to sell 1 to me. THANK U DAVID AT THE JOPLIN ACE HARDWARE ON MAIDEN LANE. IT SHOWS I GAVE A 3 STAR RATING NOT TRUE TOTALLY 5 STARS ALL THE WAY!!”

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Posted 1 year ago

“Recently had a good experience in getting the right parts for my stihl chainsaw. Thanks to Austin for his knowing what parts were needed and how to correctly diagnose problem with my saw. He made it possible to get back to job and get things done.”

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Posted 1 year ago

“Excellent Service at Ace Hardware At 6908 S Archer The Cashier is a PLUS … can’t tell how many times I have returned items ….with no hassle. Her name is Karen …K2 Thank You K2 And ACE”

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Posted 1 year ago

“Ace Hardware in Lake Forest park Wa. Went above and beyond with a problem of having a new kitchen faucet. Michael helped me figure out what was best way to proceed with the problem Absolutely amazing service Thank you Michael!!!”

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Posted 1 year ago

“Ace Hardware on Cherry St in Denver An employee named James at Cherry St in Denver gave my husband and I EXTRODINARY service!! He went WAY out of his way to help us find what we needed!”

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Posted 1 year ago

“Stopped by Ace in Durango again and Chris saw me right away, called me by name with a big smile and asked me how I was enjoying my new Ego snow blower, which I absolutely love. I even got a credit on my electric bill. Then he helps me find everything on my shopping list, along with an new Ego lawn mower with a huge rebate discount and a ton of info about Ego kit discounts. This is the BEST customer service I've experienced since I moved to Durango, last year. Thank you Ace for hiring this guy and thanks again and kudos to Chris !”

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Posted 1 year ago

Ace Hardware is rated 2.5 based on 156 reviews