Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.53

2.5 Rating 179 Reviews

36 %

of reviewers recommend Ace Hardware

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2.5

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5

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Ace Hardware 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Sat. 22, 25.I have been going to ACE in Groveland Fl. I have never had a bad experience. All employees are helpful. They stay with.me when I explain what I am looking for. Stu helped me on last visit when I explained what I was trying to do with plexiglass and C clamps for a yarn knitting.”

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Posted 1 year ago

“Today, 2/21/25, I was in search of some specialty screws and Lowe's advised they could not assist me but that the Ace Hardware (Gavin's Ace Hardware - 16054) in Cape Coral, Florida had what I needed. I proceed to Ace and when I entered the store, I was met by a young man, an Ace employee named Marc. Mark asked if he could be of assistance and I advised him of my predicament and showed him the electrical device that required specific screws in stainless steel. Marc walked me over to the hardware isle and with a careful, methodical, search located the screws, the washers and nuts needed to complete my installation. The search was rather tedious and it would have taken me an hour to locate what Marc located in about five-minutes. Marc had an exceptionally professional demeanor, was funny and helpful. I wanted to commend Marc for a job well done and for taking pride in his job and service to his customer.”

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Posted 1 year ago

“I can’t say enough about Ace hardware on Clayton Road , bought a new weed trimmer head and it didn’t work for me , i took it back to the store to return it , JT help me put the new one on , He is one awesome Guy thank you so much didn’t realize you guys could do that you guys are awesomeThank you ace hardware, and JT you are the best.”

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Posted 1 year ago

“Yesterday I had the pleasure of being becoming acquainted with Ace Hardware home services they came to unclog the drain in my kitchen and they were wonderful. They were knowledgeable, personable, and most of all they were affordable and they had my problem solved quickley. love the experience will call them again.”

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Posted 1 year ago

“I went into Ace hardware looking for a part that I did not expect them to have it was 50 years old they had the part on the shelf thank you very much Ace you're awesome”

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Posted 1 year ago

“The ACE Hardware store deliberately places an offer for goods that are not actually available for sale. This deal is placed to attract customers who will buy something else in addition to this product. Then the sale of the offer is unilaterally cancelled by the store. My online order # 54457153-54457463 was cancelled without apology or compensation. Before that, I went to the store twice after receiving a letter that the goods were in stock. The store is quite far from me. And there they told me that such goods were not available. This is a deliberate action of the store, which deceives customers. I think that such stores are not needed at all. Large retail chains like Home Depot or Lowe's are enough. The range of goods there is sufficient. And they act honestly with customers. ACE Hardware stores should soon disappear with such an attitude to business and customers. I will never buy anything from ACE Hardware again and I recommend everyone else not to do business with them.”

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Posted 1 year ago

“Love the Buckwalter store in Bluffton SC. They are all very helpful. They take me to what I need. Laura the cashier is very nice and personable. She is friendly and always has a smile on her face. Ace is my go to hardware store.”

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Posted 1 year ago

“I called before I came and asked if you carried deer corn. I called Tractor Supply and Atwoods. They only sell the deer corn in 40 lb bags. Your store told me you had 5lb and 10 lb bags. I was so happy because I don't need very much. I went to your store on Aspen. I asked where the deer corn was located. Politely, the lady at cash register said, I'm sorry, we do not carry it. I said will you please check with your manager. She did. The manager said they did not have it. I said, Someone in this store lied to me! Someone lied to me to get me in the front door. I know this sales tactic and I don't appreciate it. That is what went wrong.”

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Posted 1 year ago

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Posted 1 year ago

“Purchased new Weber grill. Had Ace Hardware assemble and delivere. Grill has not worked correctly since it was delivered to my home. Ace staff tell me to call Weber, Ace will not provide any assistance with the problem.”

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Posted 1 year ago

“I just went to buy a plastic sheer to cut a small piece of plastic and the guy sold me pliers saying it would be cheaper and easy since I only needed this for one job. Yes I’m dumb for listening and buying it but I figured he works there he knows. I’m cussing out the neighbors bcuz it isn’t doing squat but bending the plastic”

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Posted 1 year ago

“Very unhappy with ACE hardware for this order. Placed the order and it said ready for pick up in 15 minutes, I'm 20 minutes away so I left for ACE to pick up my order. When I got there I did some additional shopping at the check out they told me my order was canceled. I ordered 3 different items and because 1 of them was not available they cancelled the entire order. Two of the items where there so I tried to purchase them with other items I picked up while shopping but could not use the $5 off coupon with $30 purchase because it was used for the online order, the cashier gave me a number to call to get it re-instated but when I called they told me it would take 72 hours to get the $5.00 coupon back. I'm very unhappy with ACE hardware and will be doing more business with TRUE VALUE. Why even have a web site if the items you say will be ready are not there. I always check to make sure the items say ready for pick up in 15 minutes.”

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Posted 1 year ago

“Cancelled half my order and never issued a refund on the cancelled items. I've called customer service 5 times and they tell me they have a "team" working on it. Why does it take a team of people weeks to do a refund on something they never shipped? Can they not perform basic retail practices?”

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Posted 1 year ago

“It was fast good”

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Posted 1 year ago

“You order something on their web site, of course the delivery date is fictional....you call corporate to get your money back, until the item arrives at the store...I said ok what's the tracking number...they don't have one...then they say the next delivery date is a week away but you won't get a refund until it arrives at the store....who says they will contact you even if it does arrive??? They hokd you and your money hostage....screw ace....I will never buy a damn thing from them ever again.... they are a complete train wreck”

Helpful Report

Posted 1 year ago

“I was a customer of your Azle Texas store, after the treatment I received I am on a quest to make sure the world knows just what horrible customer service they provide. I ordered a grill and cover online. For some very strange reason, the online system had me pick up the cover at the Hudson Oaks store. The grill has been one disappointment after another. The first was a corporate issue, because the grill was not sent to the store that time promised. Then the first trip, as I was told by the staff was made and I “chose” to ignore them. I was at home with a stomach bug and could not do anything except sip on water and put one end or the other over the toilet. Well, I called to get that righted and was put in hold forever and the woman tried to shame me into agreeing that I was this horrible person, but when that did not work she then rushed me off the phone and made arrangements for a second delivery attempted. They called me, so they say, but I got a text that said they were 10 minutes from my home. I waited outside in the cold for 15-20 minutes to no avail and then thought maybe they were waiting on my reply, so I did reply with “excellent.” After staying outside for another 15 minutes, I had to leave do I had my grandson who is 24, stand outside and wait for them he waited for quite sometime and then had to go in to warm up. They cancelled my order. I called and the same woman who was so dismissive and rude. She agreed that I could reorder and she would call me to arrange delivery. I was never called, but I did get an email stating my order was ready for pick up. I called to ask about my grill and was met with rudeness and hostility. One male figure when I explained my issue, cut me off and said they called. I had no missed call. I told him that I would never do business with their store after I got the grill and he actually said he was glad and hoped that I would take my business elsewhere. Then without a word passed me to another male figure who told me that the phone was given to him and when tried to explain that my Christmas was ruined because my husband was going to have to come pick up the grill and he hung up on me in the middle of me talking. I called back and advised who answered that my husband was on the way and thanked them for ruining my Christmas. He was saying it was my fault not theirs when I hung up on him. My husband is in his way to the store, God help me if he does not come home with his gift.”

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Posted 1 year ago

“Told as I left the store after my purchase “ Buddy don’t come back “ then I said “ Funny “ then he said " sdgsfgfdgfddsflkgnfdlgdflkgnflhkj;hldmbfdkgjfl;e “ short man w/ facial hair in his 30’s. I like to support my local smaller stores i.e. bought dog food there for $45 instead of cheaper brand at Dollar Sore for $20. The only thing I said at the counter when searching for a good credit card “ I’m still waiting on the Trump effect to kick in - so I’ll have more spending money “ My guess based on his age & ignorance ( being the way he handled his situation – I could care less ) he voted KAMALA – I did notice he was teary-eyed & emotionally quivering ( like most of our wimpier woke youth now-a-days ). On a positive note THE WOMEN THERE ARE GREAT – just avoid the person I noted above 😊 Millhopper Ace Hardware Gainesville, FL 32606”

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Posted 1 year ago

“Prices way too high can drive 5 more miles and save &30.00 to $40.00 on some items at Lowes and Walmart! The store near me will not price match.”

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Posted 1 year ago

“Mandy, a cashier in Payson, located and reprinted a nearly three month old receipt for me, which I needed for insurance purposes. Thank God for people like Mandy at Ace Hardware, and for computers, when they work.”

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Posted 1 year ago

“Yesterday I went to the Ace hardware at3665 S. Rainbow Blvd #100 A-B Las Vegas, NV 89103. I bought a breaker that was $68.00. I gave the checker (tall black guy and a short older lady was standing next to him. I gave him a $100.00 bill and he gave it to the short lady and she left. I asked the guy what she was doing. He said that she needed to take it to the back and check my $100.00 bill and then she had to put it in the safe. What kind of Down syndrome logic is that? He said he couldn't finish my transaction until he got the ok. Meanwhile, I have to stand at the front of the store with other customers also waiting for me to finish my transaction.. If she wants to get rid of fake C-notes that she got from another customer. She has plenty of time to swap it out a good C-note. It's now her word against mine bc no one saw her scan my C-note. That can't be legal not to scan it in front of the customer. The black cashier said that's how it's always done when you pay with a C-note, he wasn't apologetic for having to stand there and wait. That has to be the worst store policy I have ever heard of. That's called mismanaged, I'll never go back to that store.”

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Posted 1 year ago

Ace Hardware is rated 2.5 based on 179 reviews