Name: Ace Hardware
Rating: 2.45

“I went to Ace hardware on old Liverpool Rd and purchased a stihls chain saw and electric pressure washer. I hadn’t even had the pressure washer a week and it was giving me problems I brought it back and was told 3 lies right off the bat and got it back still broken, took it back a second time and got it back still broken so horrible service there”

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Posted 1 year ago

“everyone is always grumpy and mean, I will go to pewaukee”

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Posted 1 year ago

“Workers don’t not act friendly especially cashiers”

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Posted 1 year ago

“Very Poor Customer Service!! Visited the Rio Rancho location for packing tape. Their website said discounted price $11.99 The uneducated cashier wanted to charge me $14.99. She called over a co-worker for help. WHY DIDN'T THE TWO EMPLOYEES CHECK THEIR WEBSITE FOR THE PRICE??? I informed both ladies that you have to sell at the advertised price. It appears that they are unaware of NM STATUTES: It is unlawful for any person to charge an amount greater than the price that is advertised, posted, marked, displayed, or quoted for that item. A BUSINESS MUST SELL AT THEIR POSTED PRICES!!!! They did nothing for me but waste my time. I left and visited Ace Hardware at 8201 Golf Course Rd NW, Albuquerque, where I was greeted with a smile and told WELCOME. I purchased my packing tape for $11.99!!! I would stay away from Pioneer Ace Hardware in Rio Rancho and visit Ace Hardware on Golf Course Rd NW AND TELL ALL YOUR FRIENDS where to shop for QUALITY SERVICE WITH A SMILE... FOR ME as a licensed Conceal Carry gun owner, I never liked YOUR POLICY: NO GUNS IN THE STORE. I always had to leave my gun in the trunk of the car to shop at Pioneer Ace Hardware, Rio Rancho. This tells ALL THE BAD GUYS THAT ANYONE LEAVING THE STORE IS UNARMED.... Bad Deal...NOT FOR ME... Ace Hardware on Golf Course Rd NW: GUNS IN STORE, NO PROBLEM.THANK YOU VERY MUCH... MR. OWNER Update 7/24/2024 Their is NO reason, in the world, for me to contact your store manager. Your folks had their opportunity and they failed miserably. Further, who needs your dangerous policy NO GUNS IN THE STORE. All my needs are satisfied at Ace Hardware on Golf Course Rd NW, Albuquerque...”

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Posted 1 year ago

“Ace hardware sold out no more militarydiscount just jacked up points programe sad. Home depo and others that still have % here come bye bye Ace.”

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Posted 1 year ago

“I went to Elder's Ace Hardware-Dixie Lee Junction to buy a $1300 cut off saw but they wouldn't sell it to me without first obtaining my personal information and directing me to their service department. I didn't want to register the purchase or be forced into their service department when I can handle any tool maintenance myself. This kind of customer service drives people to online retailers instead of brick-and-mortar stores. I struggle with severe PTSD and need the ability to shop without unnecessary added social anxiety. If this is truly the procedure for purchasing from STIHL or Ace Hardware, I refuse to buy from them.”

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Posted 1 year ago

“Ace hardware on Telegraph is fantastic! Everyone is very friendly and greet you at the door to see if you need anything or need help to find a particularly item thank you to all the staff! You can always find something that you can't find at lowes or home depot!”

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Posted 1 year ago

“We are in the process of renovating our kitchen. We contacted five companies, including Ace, for quotes. When we met with the craftsman from Ace two weeks ago. Joe was fantastic. We told him the cabinets will arrive 8/12, and countertops will be installed on 8/20. He said they could install the cabinets two days after delivery. He said because it's a small project, it would take one, maybe, two days for two guys. He explained the cost and payment options and said we'd receive a contract by email within three days. We decided to go with them even though we had two lower quotes (and one higher) because Joe was fantastic. He was knowledgeable, friendly, and seemed trustworthy. We were eager to work with him... and still would. It's with the company that we have an issue. We did not receive a contract within three days. We reached out last week and were told there was an unexpected situation, but we'd receive it shortly. We're now ten days out from what was supposed to be our installation date. We just received the contract today. It is over $1200 higher than the original quote! When we questioned it, we were told by someone at Ace that the price is accurate, and they won't negotiate. I hate to think poorly of anyone, but this very much seems like the textbook definition of low balling. They knew our deadlines, and it seems they waited just long enough to make it almost impossible for us to find someone else in time. However, we will find someone else. I'd rather delay every step of this project than to work with a company that seems questionable. I should have read all the reviews before contacting them because I see other people have had similar situations. I would give zero stars if I could. Buyer beware.”

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Posted 1 year ago

“Ace scams you by sending you coupons that seem to exclude everything. " Ace is the dishonest place " should be the slogan.”

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Posted 1 year ago

“DO NOT BUY ONLINE FROM ACE HARDWARE AS THEY DON'T REFUND YOUR SHIPPING WHEN RETURNING AN ITEM!!!!! ONLY USE THE STORES. The actual stores are wonderful but the online process is horrible - they need to get up with the times and be competitive!!!!!”

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Posted 1 year ago

“I was looking for a inflatable kiddie pool that I seen online to show it was in stock at Russellville AR store and when I showed up I asked the girl that worked there at the middle of the store counter desk where were the inflatable kiddie pools she said we don’t have none so I asked her but I’m showing you have them in stock right now and with a little bit of an attitude she said just because it’s showing that we have them in stock it doesn’t mean we have them so I said nothing just walked out. I understand it can happen but doesn’t mean you have to get an attitude with people just say sorry about the inconvenience but that does happen.”

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Posted 1 year ago

“Very friendly and very helpful, putting my purchases in my car,finding the right tool I need for my job.”

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Posted 1 year ago

“Ace hardware is very deceitful in there sales and specials. For 7 years I get these offers and every time I go to use one of them I hear.” Sorry that one doesn’t apply” They just try to lure people in making them think they’re gonna be able to save a little bit of money and then they don’t honor it. whatever it is, I’m buying it’s always excluded. At least that’s what they say. I have looked up many of those items and they are not on the exclusion list. So they are not to be trusted. It is a very dishonest company”

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Posted 1 year ago

“I've always loved this store. Everybody is friendly & eager to help but on this nite when I needed a new head & string on my weedeater 2 associates went out of their way to help me. David & Kalyn didn't try to rush me out beings it was close to closing time & a Friday nite! Long story short there were complications since my machine is older not kept up but David stuck it out changed my head PLUS took extra time showing me how to restring on my own. I'm older & single so this all is an extra plus for me & very comforting to have available. I'm forever grateful for them & I've been looking for a self propelled push mower & bc of his knowledge & patience he'll prob be the person to sell 1 to me. THANK U DAVID AT THE JOPLIN ACE HARDWARE ON MAIDEN LANE. IT SHOWS I GAVE A 3 STAR RATING NOT TRUE TOTALLY 5 STARS ALL THE WAY!!”

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Posted 1 year ago

“Never under any circumstances purchase anything from this corporation's website. I bought a Toro Mower a week ago (order #497679929) and, according to the information on their website, it was supposed to arrive at the local store on Friday. When I called the local store, they said they had no information and the truck with equipment sent from the warehouse was expected on Saturday. On Saturday, my order was not in the truck, and the local store said they knew nothing and couldn't help me. I called website customer service and was surprised to learn that they hadn't even attempted to ship my order and didn't know why this was happening. After my request to connect me with a supervisor, I waited 15 minutes only to find out that there are no supervisors on Saturdays. I have never in my life encountered a more inadequate and unreliable interface than this company's. The site doesn't load, there are endless errors, and it took 30-40 minutes just to place any order. Customer support has no idea about orders and can't even provide current information, let alone address more serious issues. The existing model of relationships with independent stores is obviously unsustainable, and I wouldn't be surprised if they go bankrupt. At the very least, the huge number of people complaining about their work even here will be spared from problems with a corporation that doesn't value its customers.”

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Posted 1 year ago

“Do not buy their lowest price "top soil" by the bag. There's no soil. It's mulch pieces--some very large. Store didn't offer to make right. Back to Lowes for me! BTW...tried to upload picture. Won't let me :(”

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Posted 1 year ago

“Very Poor Customer Service!! Visited the Rio Rancho location for packing tape. Their website said discounted price $11.99 The uneducated cashier wanted to charge me $14.99. She called over a co-worker for help. WHY DIDN'T THE TWO EMPLOYEES CHECK THEIR WEBSITE FOR THE PRICE??? I informed both ladies that you have to sell at the advertised price. It appears that they are unaware that NM STATUTES: It is unlawful for any person to charge an amount greater than the price that is advertised, posted, marked, displayed, or quoted for that item. A BUSINESS MUST SELL AT THEIR POSTED PRICES!!!! They did nothing for me but waste my time. I left and visited Ace Hardware at 8201 Golf Course Rd NW, Albuquerque, where I was greeted with a smile and told WELCOME. I purchased my packing tape for $11.99!!! I would stay away from Pioneer Ace Hardware in Rio Rancho and visit Ace Hardware on Golf Course Rd NW AND TELL ALL YOUR FRIENDS where to shop for QUALITY SERVICE WITH A SMILE...”

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Posted 1 year ago

“Ordered a Mr. Kool mini-split from ACE and only received one of the two cartons. It has been several months and I never received the outdoor carton. Had to order a different model from Amazon which arrived within two days complete. Meanwhile I'm out the cost ACE charged to my credit card and both ACE and Mr. Kool are not giving me my refund. The one carton I did receive from Mr. Kool is still in my garage.”

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Posted 1 year ago

“Recently had a good experience in getting the right parts for my stihl chainsaw. Thanks to Austin for his knowing what parts were needed and how to correctly diagnose problem with my saw. He made it possible to get back to job and get things done.”

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Posted 1 year ago

“The Ace in Okatie SC did not address the problem I had with the paint I purchased. The paint had a film on the top and had a texture when painted on the wall. When we spoke to the manager they were less than concerned with resolving the problem. Terrible lack of customer service!”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Ace Hardware Reviews