Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.53

2.5 Rating 179 Reviews

36 %

of reviewers recommend Ace Hardware

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2.5

Based on 179 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5

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Ace Hardware 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very dissatisfied unhappy Rewards member with Ace Hardware The Story Goes I received a coupon in the mail use the coupon as indicated tried to return the item to do an exchange at a different location different state but had to go through drama one store could only accommodate to a certain degree refund partial of it said I lost the coupon another store wouldn't touch it called corporate office twice only to have drama and not being able to issue a one-time code to give me that discount to repurchase the item it would have been simple if Ace Hardware would let you just simply do an exchange if you bought it at any Ace Hardware in the United States plain and simple what a novel idea for a policy and procedure everybody out there please be very mindful if you purchase an item and you need to return it what the return policy is going to be”

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Posted 1 year ago

“Horrible customer service, i placed order on 11/07/24. My order was never shipped, i had to call customer service to 4 times for my refund, and all they can tell me $245.05 is over their limit and they have to get approval. not to mention the 4 times i called each call was 30 minutes or longer. today 12/03 they sent me email they are refunding me the money, but not the 48.95 shipping fee, knowing the items never left their warehouse. so, I'm still waiting to see when i get my money back. never again i will shop form ace.”

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Posted 1 year ago

“Keep ordering from their website, and they keep canceling every order. Idiots.”

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Posted 1 year ago

“Placed order billed and shipped within 48 hours Package arrived short one item Called customer support with request for replacement Now 8 days have passed with no product Not even a confirmation that item has shipped Avoid the hassle go to the store and buy if they don’t have it find it somewhere else Terrible customer service”

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Posted 1 year ago

“Nick Williams the best. He went above and beyond what I expected. Worth his weight in gold!”

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Posted 1 year ago

“I purchased a Craftsman Corded Electric String Trimmer on 10/28. When I left the store I asked what the return policy was. I was told 60 days by one employee and 90 days by another. I just called the store (Rocky’s in Port St Lucie, FL) and was told that I could return the item, but only for a store credit, not a refund. They told me that since I took the item out of the box and connected it to an electrical source just to try it out to see how I liked it and if it worked properly it is not new anymore and cannot be sold. Frankly, that is a bunch of hogwash. I did not use it to trim or weed whack my property. I only turned it on to check it to make sure it was working properly. That’s it, and now I am told I cannot get a refund if I bring it back and I will only receive a store credit. You know, if I bought this thing at Home Depot or Lowe’s I would not be getting horsed around with this and I would get a refund, no big deal. If this is how Ace Hardware operates, I will no longer buy anything from Ace Hardware and I will be sure to inform those I know of Ace Hardware’s return policy. I am very disappointed in Ace Hardware.”

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Posted 1 year ago

“I went to the Lebanon store, to purchase a chainsaw. Associate Bill was very knowledgeable and extremely helpful. Very happy with my purchase and very happy with the customer service.”

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Posted 1 year ago

“I bought a Dewalt weed wackier and string for it. They did not have dealt string so they gave me an “Ace brand” string. Once I run out of the Dewalt string, the Ace string did not fit. They refused to exchange or give me a credit for their own brand product. On top of it, the clerk had a nasty attitude as if it belonged to another store or its not their brand.”

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Posted 1 year ago

“Terrible service in heath ace hardware rude people not helpful they all need fired”

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Posted 1 year ago

“I had a real need to find the right size of "O" Ring for a water filter system. I checked with Ace Hardware to see if they could help and the young fellow checked ever so carefully to make sure to fit the size that I needed. I was impressed with the efficiency and more than happy that the "O" Ring did the job!”

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Posted 1 year ago

“Went into the store at Fairview Ave Boise around 4pm today. As I walked in an employee approached me in a manner that left me feeling unappreciated, even suspected. Told him I was there to pass the time while my wife shopped elsewhere. He didn’t seem happy about that. Bought a few things, went to where the staff were congregating, (store was practically empty) and he brusquely led me to the checkout. Won’t be back for quite a while.”

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Posted 1 year ago

“Didn’t. Concrete $10.50. Lowes $4.50”

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Posted 1 year ago

“I went to the Palmetto store to buy a breaker for my house after hurricane Milton...my car breaks down and I asked if I could leave it until my boy friend gets off work!!!! I have never been treated so badly in my life!!! Was told they would have it towed...had to get a tow truck and was still told that it will be towed if not moved!!!! WORSE CUSTOMER SERVICE EVER!!!!!”

Helpful Report

Posted 1 year ago

“I was hesitant to go into Ace Hardware in Oceanside because I needed help with something and last year I encountered an employee who was very condescending and dismissive. Well, to my surprise I encountered two employees in Hardware that couldn’t do enough for me. Pleasant, knowledgeable and very helpful. They were a pleasure to deal with and solved my problem. Two Star employees. Certainly my heroes of the day! Ace should be proud!”

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Posted 1 year ago

“I just got done driving 3 towns over to buy a Dewalt DWS715 Saw that your website said was instore. Nope! This happens nearly every time I use your website. I have complained to store management but nothing has changed. The big bow websites are 100% accurate in my experience while yours is almost $100 % wrong. Fix it or lose me as a customer.”

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Posted 1 year ago

“Ace Sauk Praire Chris in the paint department was very helpful, we needed paint and some hardware and he took the time while the paint was mixing to help us.”

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Posted 1 year ago

“I was told that the cashier's name is Karen. She was very rude, and she had a nerve to stare me down as I walked out of the Great Lakes Ace store at 6248 Allisonville Rd, Indianapolis, IN. Their customer service at one time was great. WOW! What happened?]”

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Posted 1 year ago

“7777 w Jewell does not give Veterans discounts since the new owners”

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Posted 1 year ago

“Ace never has the correct part but will sell you lots of expensive things that don’t work”

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Posted 1 year ago

“Ace hardware does not give any discounts for military service or seniors. Took my 95 year old father there who served in the navy during the Korean War. It's a darn shame Ace hardware and thier high profits does not recognize these citizens. Please support businesses that support their community's”

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Posted 1 year ago

Ace Hardware is rated 2.5 based on 179 reviews